Afrihost not replying to support ticket nor PM's

[Krypt0n1te]

Hi guys, more than 3 business days since I requested a cancellation on the RAIN-LTE product I ordered.

Yet Afrihost not replying to my ticket and AfriFella and AfriGenie not replying to PM.

I want to cancel my order but it's not under the "Active Orders", yet they took the R999 for the router on the 23rd of November.

Can anyone please give insight.

Thanks

 

[werny]

Have you checked under the Connectivity section in the Clientzone? The RAIN-LTE orders wont show under "My Account - Active Orders".

In connectivity there should be a Fixed Wireless section, click there and once opened click on manage product, there you can cancel the order yourself.

 

[Krypt0n1te]

Have you checked under the Connectivity section in the Clientzone? The RAIN-LTE orders wont show under "My Account - Active Orders".

In connectivity there should be a Fixed Wireless section, click there and once opened click on manage product, there you can cancel the order yourself.

Thank you werny, actually found it last night. Believe the info will be useful for someone else.
Cheers