Afrihost - OpenServ DSL line not connected

P

ptlpip

Member
Joined
Aug 6, 2003
Messages
10
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0
Location
South Africa
My ADSL Line just went down Friday at 12:30 and no DSL light on Router. I physically check my cable right up to the street and everything was connected.

I reported it to Afrihost which logged a ticket with Openserv and was informed it will be fixed within 48 hours..

And now it ir 60 hours later and no response from Openserv.

Afrihost followed up twice.

Surely they have a service level agreement.
 
ptlpip said:
My ADSL Line just went down Friday at 12:30 and no DSL light on Router. I physically check my cable right up to the street and everything was connected.

I reported it to Afrihost which logged a ticket with Openserv and was informed it will be fixed within 48 hours..

And now it ir 60 hours later and no response from Openserv.

Afrihost followed up twice.

Surely they have a service level agreement.
Click to expand...

PM one of the reps on these forums to investigate for you :thumbsup:
 
ptlpip said:
My ADSL Line just went down Friday at 12:30 and no DSL light on Router. I physically check my cable right up to the street and everything was connected.

I reported it to Afrihost which logged a ticket with Openserv and was informed it will be fixed within 48 hours..

And now it ir 60 hours later and no response from Openserv.

Afrihost followed up twice.

Surely they have a service level agreement.
Click to expand...

Morning,

The turn around time would usually exclude weekends especially for DSL.

Can you send me a pm with your email address so I can have a look at the feedback on the fault for you?
 
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