Afrihost / Openserve Activation Wait

[_enemy]

Hi all

I'm in the process of attempting to get a fiber connection (in Port Elizabeth) activated. The provider in the area is Openserve, but my ISP is afrihost.

The flat's previous tenant used a fiber package from telkom, and, it would seem, he left all the infrastructure intact upon moving out. (there's a fiber cable, some sort of Huawei box it is plugged into, and another cable coming out of it).

However, after ordering the package through afrihost, I was informed that openserve must install the line.

I opened a ticket and was told that this is normal, and openserve must do a site inspection. Unfortunately, I have received no further information, and the website is abysmally unhelpful.

After doing some investigating it would seem that choosing Afrihost may have been a mistake. I'm now on the fence as to whether I should risk a 6 week wait, or if I should just cancel my package with afrihost, and try a different, better more speedy provider (also something I'd appreciate advice on).

Any advice?

 

[mister]

If Afrihost have an order open with Openserve and you cancel with Afrihost you can cause yourself a world of pain if Afrihost don't cancel the order properly with Openserve

 

[AfriFella]

Hi all

I'm in the process of attempting to get a fiber connection (in Port Elizabeth) activated. The provider in the area is Openserve, but my ISP is afrihost.

The flat's previous tenant used a fiber package from telkom, and, it would seem, he left all the infrastructure intact upon moving out. (there's a fiber cable, some sort of Huawei box it is plugged into, and another cable coming out of it).

However, after ordering the package through afrihost, I was informed that openserve must install the line.

I opened a ticket and was told that this is normal, and openserve must do a site inspection. Unfortunately, I have received no further information, and the website is abysmally unhelpful.

After doing some investigating it would seem that choosing Afrihost may have been a mistake. I'm now on the fence as to whether I should risk a 6 week wait, or if I should just cancel my package with afrihost, and try a different, better more speedy provider (also something I'd appreciate advice on).

Any advice?

A new order will still have to be placed to activate your fibre, but of course no installation is necessary. I'll be happy to look into progress here and offer my assistance. Please drop me a PM with your account info.