Afrihost please fix your network

D

DARK_SETH

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Running results from PingPlotter.

@AfriNatic @Afrigirl You guys mind getting the correct people to fix your packet loss on these nodes!

Please see IP's and Names of them below


F2oJc94XQAAzin_.png
 
DARK_SETH said:
Running results from PingPlotter.

@AfriNatic @Afrigirl You guys mind getting the correct people to fix your packet loss on these nodes!

Please see IP's and Names of them below


View attachment 1567234
Click to expand...
The lost isn't carried through to the end host. So this isn't showing packet loss persay, but rather that ICMP packets are being dropped, as they take the lowest priority when networks get busy (i.e. they get dropped)
 
grantduke said:
The lost isn't carried through to the end host. So this isn't showing packet loss persay, but rather that ICMP packets are being dropped, as they take the lowest priority when networks get busy (i.e. they get dropped)
Click to expand...
I hear you. VOIP and Video Calls are so bad. Even Online gaming on the kids Xbox and PS5 Shows Loss.
 
DARK_SETH said:
I hear you. VOIP and Video Calls are so bad. Even Online gaming on the kids Xbox and PS5 Shows Loss.
Click to expand...

Hi

The vaal triangle is served by 2 DFA backhaul links which are experiencing some issues.

Event Comments
Tue 22nd August 2023 - 15:37:35
Region is still investigating both links
Tue 22nd August 2023 - 13:20:52
Awaiting feedback from DFA
Tue 22nd August 2023 - 11:08:43
The link is affected by backhauls Aggr_Teraco_Gauteng > Nigel and JHB CBD > Meyerton. We have escalated to regional teams to fix losses on these 2 links
Tue 22nd August 2023 - 09:49:18
Awaiting feedback from DFA
Tue 22nd August 2023 - 05:49:39
DFA update: Following up with our techs
Tue 22nd August 2023 - 04:47:48
DFA update: Our backhaul is having low levels, our techs are investigating the backhaul
Mon 21st August 2023 - 23:10:51
link is still down, advised DFA. Awaiting current update.
Mon 21st August 2023 - 19:20:29
DFA Update: Investigations in progress
Mon 21st August 2023 - 17:48:56
Technicians notified of possible outage
 
Good day Afrihost. I would like to know what hardware you install. I live in a high-risk area and theft is common. Based on this "borrowing" equipment is a very bad idea because I will be kept responsible for replacement anyway.

So what can we do in this situation? Is there perhaps an insurance plan we can take with the router or something like that?

Sorry for posting here.
 
10:10 said:
Good day Afrihost. I would like to know what hardware you install. I live in a high-risk area and theft is common. Based on this "borrowing" equipment is a very bad idea because I will be kept responsible for replacement anyway.

So what can we do in this situation? Is there perhaps an insurance plan we can take with the router or something like that?

Sorry for posting here.
Click to expand...
Hello.

The ONT installed remains the property of the fibre network provider. We provide a Huawei AX3 WiFi6 Fibre Router. Unfortunately we don't have an insurance plan to take up with the router.
 
Afrigirl said:
Hello.

The ONT installed remains the property of the fibre network provider. We provide a Huawei AX3 WiFi6 Fibre Router. Unfortunately we don't have an insurance plan to take up with the router.
Click to expand...
Thank you, I doubt they will go for the ONT. They normally grab the routers But I will look into it. I am told by Metro that they provide the ONT upon installation. Does this mean you will replace that or do you just use the ONT that is available?
 
10:10 said:
Thank you, I doubt they will go for the ONT. They normally grab the routers But I will look into it. I am told by Metro that they provide the ONT upon installation. Does this mean you will replace that or do you just use the ONT that is available?
Click to expand...
If you have an ONT installation already, it is a service activation order. We do not have to place a new installation order.
 
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