Sign up with GoogleMy problems with Afrihost started in May 2017. I had a 4mb ADSL line 40gig package. I received an invoice from Afrihost on 28/05/2019 with an increased amount and reference to a 100gig package. I went into client zone to see what change, but couldn't figure it out. I tried to change my package back, but in the end could only change it to the 10gig option.
I started an online chat the next day, where I was told that Afrihost has cancelled all of the below 100gig options. I asked for the email where I was informed, but they couldn't give it to me, I was send the general communication, that didn’t help and I never received the email.
I then contacted AfriGenie who said it was a mistake. The supervisor of the guy I chatted to before contacted me to say that there is nothing I could do and that the smaller packages are no longer available. I then told him what AfriGenie said and he then apologised for his error.
So since May I have been trying to get back to the normal 40gig package, but after 10 private messages, this was still not resolved. I had to go to another ISP to sign up on a month to month basis which cost me extra.
I was waiting for open serve to install fibre in the area, so I knew I would have to cancel my ADSL line in any event. I was still planning to go with Afrihost for the fibre, but lost my interest after the buck was passed on who should fix the error and a general lack of response.
It took a while for open serve to activate my fibre line, but on 12/10/2017 I cancelled my ADSL line with Afrihost and received an email to say it will take 3o days.
I also gave Telkom notice on my voice line and then Telkom comes back on 15/11/2017 to say that Afrihost didn’t cancel my ADSL line. I have logged a query (#UNH-374-43682) on 15/11/2017 with Afrihost and received an apology, which was refreshing as nobody apologised for the error with the 100gig package, and was told that someone will sort it out. It is now 6 days later and no response. I have to pay for another month with Telkom, which I trust Afrihost will refund me.
The purpose of this long post is:
Some people try to sort out their issues on private messages, because they do not want to air their dirty laundry in public, I have tried, but I am really fed up with Afrihost!
Afrihost served me well, until I had a simple issue, but nobody cared enough to sort it out.
I know all ISP’s have issues, but it seems that Afrihost is the front runner with complaints at the moment if you look at the forums
Please sort out my line cancellation and refund my Telkom bill.
I started an online chat the next day, where I was told that Afrihost has cancelled all of the below 100gig options. I asked for the email where I was informed, but they couldn't give it to me, I was send the general communication, that didn’t help and I never received the email.
I then contacted AfriGenie who said it was a mistake. The supervisor of the guy I chatted to before contacted me to say that there is nothing I could do and that the smaller packages are no longer available. I then told him what AfriGenie said and he then apologised for his error.
So since May I have been trying to get back to the normal 40gig package, but after 10 private messages, this was still not resolved. I had to go to another ISP to sign up on a month to month basis which cost me extra.
I was waiting for open serve to install fibre in the area, so I knew I would have to cancel my ADSL line in any event. I was still planning to go with Afrihost for the fibre, but lost my interest after the buck was passed on who should fix the error and a general lack of response.
It took a while for open serve to activate my fibre line, but on 12/10/2017 I cancelled my ADSL line with Afrihost and received an email to say it will take 3o days.
I also gave Telkom notice on my voice line and then Telkom comes back on 15/11/2017 to say that Afrihost didn’t cancel my ADSL line. I have logged a query (#UNH-374-43682) on 15/11/2017 with Afrihost and received an apology, which was refreshing as nobody apologised for the error with the 100gig package, and was told that someone will sort it out. It is now 6 days later and no response. I have to pay for another month with Telkom, which I trust Afrihost will refund me.
The purpose of this long post is:
Some people try to sort out their issues on private messages, because they do not want to air their dirty laundry in public, I have tried, but I am really fed up with Afrihost!
Afrihost served me well, until I had a simple issue, but nobody cared enough to sort it out.
I know all ISP’s have issues, but it seems that Afrihost is the front runner with complaints at the moment if you look at the forums
Please sort out my line cancellation and refund my Telkom bill.
I'm sorry to hear about the billing issues you've been experience.