Afrihost porting problem - two weeks later - :l

A

avk

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@AfriNatic

I am posting this here, with the hope that one of the Afrihost reps sees it.

This post and subsequent comments relevant as to the background of my problem - https://mybroadband.co.za/forum/thr...offering-10gb-free-data.1273954/post-32587597

I started the porting process on 26/2, and it is still not done.

Two weeks later and 4 WhatsApp Support conversations later, I am still nowhere. My MTN sim card is still active. WhatsApp support went:

1.) 28/2 @ 9am - Put in the new Air Mobile sim card. Of course this didn't work, got error message that the sim cannot be activated.
2.) 28/2 @ 4pm - Support can't see anything wrong. Please wait until the phone has no service. Which is what I expected, but had to make sure.
3.) 29/2 @ 11am - Port is in progress according to support, I must wait a day or two. Then will escalate to Air Mobile if needed.
4.) 6/3 @ 10am - Port is still in progress. They cannot help me, and I must phone MTN.

Now I am really fed-up to be honest.

I have not had the best experience trying to get any help/info from MTN customer care....which is the EXACT REASON why I moved to Afrihost in the first place years ago (since end 2015 and way before that for ADSL) with my MTN sim card. Is there really no connection between Afrihost and MTN to handle something like this? Seeing as you are using MTN network?

I will appreciate any help, as I cannot afford to loose this number and I am really not looking forward to trying to navigate the MTN support system....
 
avk said:
@AfriNatic

I am posting this here, with the hope that one of the Afrihost reps sees it.

This post and subsequent comments relevant as to the background of my problem - https://mybroadband.co.za/forum/thr...offering-10gb-free-data.1273954/post-32587597

I started the porting process on 26/2, and it is still not done.

Two weeks later and 4 WhatsApp Support conversations later, I am still nowhere. My MTN sim card is still active. WhatsApp support went:

1.) 28/2 @ 9am - Put in the new Air Mobile sim card. Of course this didn't work, got error message that the sim cannot be activated.
2.) 28/2 @ 4pm - Support can't see anything wrong. Please wait until the phone has no service. Which is what I expected, but had to make sure.
3.) 29/2 @ 11am - Port is in progress according to support, I must wait a day or two. Then will escalate to Air Mobile if needed.
4.) 6/3 @ 10am - Port is still in progress. They cannot help me, and I must phone MTN.

Now I am really fed-up to be honest.

I have not had the best experience trying to get any help/info from MTN customer care....which is the EXACT REASON why I moved to Afrihost in the first place years ago (since end 2015 and way before that for ADSL) with my MTN sim card. Is there really no connection between Afrihost and MTN to handle something like this? Seeing as you are using MTN network?

I will appreciate any help, as I cannot afford to loose this number and I am really not looking forward to trying to navigate the MTN support system....
Click to expand...
If you must contact MTN give their Twitter a direct message, was reasonably impressed with them today sorting out a sim issue I had. Not the same issue as you but give it a bash...
 
avk said:
@AfriNatic

I am posting this here, with the hope that one of the Afrihost reps sees it.

This post and subsequent comments relevant as to the background of my problem - https://mybroadband.co.za/forum/thr...offering-10gb-free-data.1273954/post-32587597

I started the porting process on 26/2, and it is still not done.

Two weeks later and 4 WhatsApp Support conversations later, I am still nowhere. My MTN sim card is still active. WhatsApp support went:

1.) 28/2 @ 9am - Put in the new Air Mobile sim card. Of course this didn't work, got error message that the sim cannot be activated.
2.) 28/2 @ 4pm - Support can't see anything wrong. Please wait until the phone has no service. Which is what I expected, but had to make sure.
3.) 29/2 @ 11am - Port is in progress according to support, I must wait a day or two. Then will escalate to Air Mobile if needed.
4.) 6/3 @ 10am - Port is still in progress. They cannot help me, and I must phone MTN.

Now I am really fed-up to be honest.

I have not had the best experience trying to get any help/info from MTN customer care....which is the EXACT REASON why I moved to Afrihost in the first place years ago (since end 2015 and way before that for ADSL) with my MTN sim card. Is there really no connection between Afrihost and MTN to handle something like this? Seeing as you are using MTN network?

I will appreciate any help, as I cannot afford to loose this number and I am really not looking forward to trying to navigate the MTN support system....
Click to expand...

Hi

Please can you drop us a dm with your email address so we can look into this for you?

 
  • Like
Reactions: avk
Sim card is now working!

Thank you @Afrigirl for your help and support, following up with me even outside of normal business hours. You really are a credit to the company and this forum.
 
avk said:
Sim card is now working!

Thank you @Afrigirl for your help and support, following up with me even outside of normal business hours. You really are a credit to the company and this forum.
Click to expand...
Thank you, I am glad to be of assistance.
 
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