Afrihost Query?

Wow - never bothered to compare speeds to each other... 4MB looks so tempting :) As soon as I move.

I get around 36KB on shaped ports - so I'm pretty happy (with 384 line)
 
MyWorld said:
Without the math, an easy rule of thumb or guide to keep handy:
384 ADSL line = +/- 46 kB/s
512 ADSL line = +/- 52 kB/s
4 Meg ADSL line = +/- 422 kB/s
Click to expand...

shouldnt this be 62kB/s? (512/8.192=62.5)
 
Lightscribe said:
You are correct, in that I may have been quick to judge you, since you chose a nick that suggests "A speech of violent denunciation"...

It being your first post, also further entrenched in my mind, the idea that you were simply an alt, created specifically to be able to troll or flame.

My humblest apologies if I was wrong in my assumption.

Let's revise...



You wrote the above, mentioning the T&C, but Gian did mention, a few posts before yours, that IS does not send radius server stats to them every minute. You say you are aware of what's going on, but then do not give them time to get the details into their paperwork.

They are constantly, as Gian has said, editing their info, in order to make you, the client, happy.

I felt you were simply trying to be troublesome, over an issue that was already explained.



At least you are now again aware, as will be anyone else, that we were all informed in post number 18, that we need to keep an eye on our usage, by means of sms and email notifications.

At R29/GB, that's not much to ask.

The amount of data that that you go over your cap, is irrelevant, since one can easily go gigs over the limit, if on a 4Mbps line.
Click to expand...

Thank you for the edification.

1. My Nick
May I suggest that you look at another dictionary that gives you several more than just one, totally lob-sided, definition of the word <i>broadside</i>? My dictionary has several, apart from the one you applied - and that's not even taking all the verbs, adverbs and adjectives into account:

1.1 An advertisement (usually printed on a page or in a leaflet) intended for wide distribution.

1.2 All of the armament that is fired from one side of a warship.

1.3 The whole side of a vessel from stem to stern.

1.4 The simultaneous firing of all the armament on one side of a warship.

In fact, my nick refers to the Broadband-side of things, alluding to the aforesaid. Is not Lightscribe a very clever metaphor?


2. Afrihost T&C
I have a written agreement with Afrihost. This written agreement clearly states that my ADSL account is to be capped once the specified data transfer limit is reached. They failed to do so. Period. It's the principle, not Gian's spin that is at stake here, nor do our excitement over the fabulous R29-00 per gig have any bearing on the argument. An agreement remains an agreement. It can only be cut some slack if both parties consent to adjust it when things go a bit awry.

For the record, I really like Gian and what his company is doing to rattle the greedy bones of the RSA IP-chain. :D
 
Hi Broadside,

Yes, I see what you mean by your nick meaning than just one thing. :)

I understand that you feel they should have stuck to their terms and conditions' wording. I hope they sort it out as soon as possible. :)
 
Afrihost-Gian said:
WRT your cancellation: We have a 1 calendar months notice period. This means a cancelled account is still active for the month after cancellation and we continue to provide you with your service and allotted bandwidth for this time. One of the main reasons we do this is to prevent what happened to you last night and today. We need to send our debit order batch through to our bank a few days before the strike date in order for them to debit the accounts at the right time. So in this case when you cancelled your debit order had already been sent and processed by the bank and hence you were debited this morning.

Having said all this please PM me your username and I will organise that your account is deactivated now before your 30 day period is over and that you are refunded your full monthly payment.

Regarding the 158MB - Please refer to my posts #18 and #30 in this thread for a full explanation as to how our systems work and what happened.

Thanks and once again sorry that your experience with us disappointed you. I wish you all the very best with Axxess :)
Click to expand...

xrapidx said:
Hi Gian

I've been making slow progress with regards to my cancellation questions to accounts.

I have now taken the advice above, and cancelled my 5GB account - hopefully I can still access it till the end of the month.

Many Thanks.

PS - I still want the 10GB account :)
Click to expand...


This is starting to get a bit annoying - all these small issues, as per a thread, I bought the 10GB account and cancelled the 5GB account on the 1st of the month via their front-end. I logged on yesterday to topup the 10GB account and noticed the 5GB account no longer has the same cancellation status message - can't recall exactly what it was. Emailed them to find out.

I got a response this morning saying the account is capped and not cancelled?!!?!? This after I specifically cancelled the account using their front-end.

I'm all for cheaper bandwidth, but I've I'm going to have to continually have issues like these, and my account having 'issues' to say its capped for three days - I'm going to look elsewhere, I have enough hassles in my life.
 
Last edited:
I had the same issue. I cancelled and it reflected cancelled. I logged out and logged back in and it said "capped". I called the call center and the guy to told me to do it via the web interface. I told him it doesn't work and when he checked the status it didnt say cancelled to him. He had to do it from his side.

Definitely a bug on the online cancellation.
 
Mines been cancelled - again - lets hope it stays that way.

Working in IT - I H-A-T-E bugs - especially on that which is supposed to be in production.
 
If anyone is having a problem with cancelling, please email me your username (at [email protected]) and I will make sure it gets done. Unfortunately there is (dare I say it?) a bug but I will make sure it goes through.

Thanks,

xrapidx said:
Mines been cancelled - again - lets hope it stays that way.

Working in IT - I H-A-T-E bugs - especially on that which is supposed to be in production.
Click to expand...
 
Why would people want to cancel their AfriHost accounts? :confused:

I'm using my widdly 1Gb account now before the month ends :D
 
You people are nuts. I think the explanation is perfectly clear and reasonable. If you are overusing your bandwidth, and then is peeved that your used bandwidth is reflected on your account, how can you get so angry? Did you expect Afrihost to pay for that bandwidth? The fact that IS only polls usage every few hours makes perfect sense to me.

I myself am perfectly happy to have a cheap 5gb secondary account to use during normal hours when my uncapped account is restricted to low linespeed.
 
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