Afrihost/Rain Support suckage

[abraxis]

Am I the only person having issues with Rain fixed LTE via Afrihost?

For the last couple of weeks I've been having regular periods of 1-2 hours at at time where ping times on even local stuff is upwards of 10 seconds, lost packets 40%-70%, DNS timeouts, and total connection loss - the router looks OK, all the correct lights are on, but tracing the packets shows that they're getting no further than my router.

Afrihost support is useless - I tell them I have no connection and they ask me to give them stats from a speedtest? No connection, no DNS, therefore no speedtest, right? Or is there some magic that allows speedtest to work in the absence of a network? Oh, they've done a session audit, which apparently sorts everything out - except that it doesn't.

Who can I get hold of at either Rain or Afrihost that will actually do something?

 

[Quicks]

Do not bother many had the same issues this is how they get you to cancel the service. This is how they roll I also had wonderful speeds at the beginning 50-60 on speed test that quickly changed when they started their unlimited Rain packages. The business policies is not good, best you can do is try and find another service.

 

[jambai]

If rain don’t have coverage in your area but you still have the fixed lite product from Afrihost does that mean your data is from/on the Vodacom network ? Trying to work out as had issues but seems ok at the moment

 

[abraxis]

If rain don’t have coverage in your area but you still have the fixed lite product from Afrihost does that mean your data is from/on the Vodacom network ? Trying to work out as had issues but seems ok at the moment

I have been on the Rain fixed LTE since they started up - before the whole Vodacom thing.

 

[Jake45]

I am also experiencing very slow and inconsistent performance with my Rain Fixed LTE package from Afrihost. When it first started a few weeks ago I was hoping that it would resolve after a week or two but I'm beginning to think that this is an indication of how the service is going to perform in the future and that I may have to move over to Telkom.

I don't think Rain will be able to offer decent Fixed LTE performance with so many uncapped mobile customers.