Once you've managed to cancel, make sure you're 100% clear on the terms and conditions of your signup agreement.
Don't just let them bulldoze you with an excessive cancellation charge.
When and how you signed up plays a very sigificant role in how much you owe them for cancelling.
Because of this, it seems that many of the Afrihost Support Staff are not particularly well-informed with regard to their own T's & C's.
If you're patient enough, you'll eventually get hold of someone in the Afrihost Team who's willing to assist you.
Thank you, I managed managed to migrate the SADV fibre to Cool Ideas. I haven't yet seen my afrihost bill, but will update this thread once I do. In the interim,this note to all who need to swing their fiber to a better provider:
1. It's not as easy as swinging ADSL/VDSL ISP providers. The incumbent ISP is stifled through the contractual processes that the fiber provider has with them, as well as the contractual processes that the old ISP has with the fiber provider. This is Africa (TIA), so be flexible and be willing to give and take.
2. The outgoing ISP is probably going to be vindictive. During the process, my own fiber connection simply disappeared form the "clientzone", and displayed a message "You have exceeded your cap", despite the many gigs that I had left for the month, and those that were carried over from previous months.
3. Remember that your outgoing ISP will not be happy with your decision to move. Equally important is to remember your reasons for wanting to move in the first place. If you have made decision to move, them move, move quickly and decisively, do not allow them to undermine your decision with (false) promises.
4. Make sure that you have alternatives, such as a temporary connection of some sort, like a 3G dongle charged with 10-30 gigs, enough to tide you over during the Days of Drama.
4. During the process: Follow up with your old ISP, follow up with your fiber provider, follow up with the incumbent ISP. Be prepared to both make and take many, many phonecalls, talk to people who lie to you, and people who do not care. Fortunately there are some who do, they make it worthwhile and bearable
5. I repeat, this is Africa, be flexible, be willing to give and take (within reason of course). Otherwise it will break you.
The populace does not take kindly to competition.
I am currently very happy with my new ISP.
Cool people who assisted in making this happen:
- Damien from Cool Ideas: Thank you sir, for your enthusiasm and going the extra mile in delivering service, especially over a weekend, I really appreciate it;
- Nthabiseng from SADV: Despite some serious procedural challenges, and her team leaders experiencing personal crisis, she under-promised and over-delivered. Many thanks to her for her management of my expectations, and her organisations' subsequent delivery. She really went the extra mile, and I truly appreciate it.
- Samantha from Cool Ideas: Many thanks for your efforts!
- Many others that I may have engaged with.
The team above (and some perhaps not mentioned) made it happen over a weekend (cancellation started Saturday morning, new service started the following Tuesday afternoon (a few hours ago)). That makes it roughly 3 days.
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