Whilst I have been with Afrihost ISP pretty much since the start, I have not yet had to call support, but have read on these forums that some people have not had good experiences.
Well, Friday at 16:30 I called and once I had done the automatic responses, within seconds was talking to a live person (Rodney if memory serves correct). A good start! I found him helpful and told me that I needed to contact Telkom for a reset which I did yesterday (now that took a while and was a mission - but once I did get to speak to a techie, he was very good I must say) All seems much better.
I think often we are quick to complain and slow to compliment, so well done Afrihost support
Well, Friday at 16:30 I called and once I had done the automatic responses, within seconds was talking to a live person (Rodney if memory serves correct). A good start! I found him helpful and told me that I needed to contact Telkom for a reset which I did yesterday (now that took a while and was a mission - but once I did get to speak to a techie, he was very good I must say) All seems much better.
I think often we are quick to complain and slow to compliment, so well done Afrihost support
