Afrihost Tweak My Line

[Idi Amin]

So I tried to recreat my ports online for a few days, every time it fails. Phoned them today and they said LOL no that feature doesnt work and we are working towards a solution that will remove it from the customers client zone options.........

 

[Thor]

So I tried to recreat my ports online for a few days, every time it fails. Phoned them today and they said LOL no that feature doesnt work and we are working towards a solution that will remove it from the customers client zone options.........

Did they say: " LOL no that feature doesn't work...?"

I doubt that.

What was the actual response?

 

[wingnut771]

So I tried to recreat my ports online for a few days, every time it fails. Phoned them today and they said LOL no that feature doesnt work and we are working towards a solution that will remove it from the customers client zone options.........

Ye, didn't work for me either back in 2010 when I had my line with them.

 

[nicki]

Telkom is removing some features that Isps could provide.

 

[Thor]

Still don't think they told OP "LOL it doesn't work"

 

[PetrolHead]

Seems the tweak my line feature no longer exists.

 

[AfriGenie]

I can officially confirm that Telkom has removed the ability for us to manually change the ADSL line sync. The Tweak my Line feature basically cycled the line through a number of sync profiles to find the most stable option, since we can no longer access that feature, the Tweak my Line will not work at the moment.

We are in the process of removing the Tweak my Line option, you should still be able to access Port Recreate option for now at least.

 

[ranger]

I can officially confirm that Telkom has removed the ability for us to manually change the ADSL line sync. The Tweak my Line feature basically cycled the line through a number of sync profiles to find the most stable option, since we can no longer access that feature, the Tweak my Line will not work at the moment.

Of course, you aren't telling the whole story.

ISPs were informed in advance that Telkom Wholesale was deploying a new tool that would automatically adjust the port profiles of ADSL lines according to statistics gathered over time, to give them the fastest possible stable profile for the product they are on.

This feature was promised years ago, and is the reason given for Wholesale not allowing Telkom Internet to (ab)use the ability to change the port profile as Afrihost and a few other ISPs have been doing until now.

 

[AfriGenie]

Of course, you aren't telling the whole story.

ISPs were informed in advance that Telkom Wholesale was deploying a new tool that would automatically adjust the port profiles of ADSL lines according to statistics gathered over time, to give them the fastest possible stable profile for the product they are on.

This feature was promised years ago, and is the reason given for Wholesale not allowing Telkom Internet to (ab)use the ability to change the port profile as Afrihost and a few other ISPs have been doing until now.

From our side, we didn't have much notice from Telkom promising the feature to actually implementing it, and I can honestly say, automatically assigning what it considers to be the most stable profile is quite often significantly less than the actual line speed. Clients who pay for a 10Mbps ADSL line and now get 6Mbps because the system thinks it is more stable are not happy. And I kinda can understand why.

Changing the ADSL line sync usually takes less than 5 minutes, now submitting a request for Telkom to do it, takes at least a week.

 

[ranger]

From our side, we didn't have much notice from Telkom promising the feature to actually implementing it, and I can honestly say, automatically assigning what it considers to be the most stable profile is quite often significantly less than the actual line speed. Clients who pay for a 10Mbps ADSL line and now get 6Mbps because the system thinks it is more stable are not happy. And I kinda can understand why.

Changing the ADSL line sync usually takes less than 5 minutes, now submitting a request for Telkom to do it, takes at least a week.

Please provide your feedback to Telkom Wholesale. Telling me won't help, as I would only be able to inform our WS SM about problems on a new service that replaced one we weren't/aren't permitted to use.

 

[AfriGenie]

Please provide your feedback to Telkom Wholesale. Telling me won't help, as I would only be able to inform our WS SM about problems on a new service that replaced one we weren't/aren't permitted to use.

My apologies, I wasn't expecting you to take any action. We have made this point very well known to the relevant parties, we'll have to see if anything comes of it.