Afrihost Uncapped ADSL Feedback (Pt2)

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I think it's been answered before though?
We saw an increase in demand here, and looked at what we could. The solution here wasn't just to increase capacity off the bat.

The more time went on, and the more we looked at the results - we got pointed in the right direction.

Yeah... no. Don't know who you're having a conversation with, but it isn't with me.
 
Haha, if only it was that simple :( Again, initially we needed to look at a lot more options that were on the cards. The more we looked at the results, the more we saw the need for additional capacity. Not every IPC glitch can be solved with additional capacity I'm afraid :)

Yep agreed, glad we have a clear path now. Hope the capacity will be increased soon :)
 
Why didn't you try a different ISP for November? You had the chance to move

:wtf:

Because it's my prerogative not to? Because I still would rather give my money to Afrihost than most any other ISP?

Doesn't mean I have to stand idly by whilst being supplied a **** service.
 
People think that the current shaping is a network problem...it's not. It's purely based on available capacity, demand for the aforementioned and the system in place to ensure that real time services run optimally around the clock.

That's just stupid... shaping is activated if you HAVE network problems (low on capacity) to lower the impact of the problem. Doesn't mean you don't have a problem. Sorry to be bitchy about it, but having P2P throttled to 6.25% over days is NOT acceptable and lowers the value of my monthly payments considerably. I could live for a certain period with 50% but 6.25% is just ridiculous.

By the way, did you know that the High Court in Germany ruled that throttling or shaping ADSL offers advertised as uncapped to be unlawful? Just to bring some perspective...
 
:wtf:

Because it's my prerogative not to? Because I still would rather give my money to Afrihost than most any other ISP?

Doesn't mean I have to stand idly by whilst being supplied a **** service.
That just makes no sense. You know, most people vote with their wallets. You seem to enjoy having something to complain about
 
:wtf:

Because it's my prerogative not to? Because I still would rather give my money to Afrihost than most any other ISP?

Doesn't mean I have to stand idly by whilst being supplied a **** service.

And that's why we're making things better :)
At the end of the day, we'd be stuck with your guys feedback - so even though it's been tough, thanks to everyone here!
 
I would like to be informed the day the shaping is lifted to pre 19 Sept 2013 states. I will move my line back to the home account immediately :)
 
That just makes no sense. You know, most people vote with their wallets. You seem to enjoy having something to complain about

Do you propose to know what my reasons are for not particularly wanting to support any other ISP? Are you saying you can categorically state that, my perspective and opinions considered, sticking with Afrihost is not actually precisely an act of voting with my wallet?

I will complain over **** service, and I will commend good service. You can keep flopping from one provider to the next on a whim if you so choose.
 
They most likely are being shaped, I think we even had a top usage client post here a while back.

:wtf:

If they are being shaped they won't get full line speed 24/7...

They are bypassing your shaping ruining the network for everyone and instead of enforcing your AUP on them you use it to "brag" about how good your network is.
 
I would like to be informed the day the shaping is lifted to pre 19 Sept 2013 states. I will move my line back to the home account immediately :)

As much as we want to ditch shaping all together, we can't :( The increased capacity should help with a lot of shaping queries that we've seen here - but it won't disappear forever.

Regardless though, I'll send you a PM when I know the capacity is live. Since you've taken up at least 25% of my inbox space ;)
 
:wtf:

If they are being shaped they won't get full line speed 24/7...

They are bypassing your shaping ruining the network for everyone and instead of enforcing your AUP on them you use it to "brag" about how good your network is.

We don't have any concrete proof that they are bypassing our shaping or violating our AUP in any way. We monitor this quite closely and everything is above board.
 
As much as we want to ditch shaping all together, we can't :( The increased capacity should help with a lot of shaping queries that we've seen here - but it won't disappear forever.

Regardless though, I'll send you a PM when I know the capacity is live. Since you've taken up at least 25% of my inbox space ;)

Hahhahahaha glad I could help :) Someone needs to keep you busy :) Well, lighter shaping with no shaping at night would be ok too..
 
That's just stupid... shaping is activated if you HAVE network problems (low on capacity) to lower the impact of the problem. Doesn't mean you don't have a problem. Sorry to be bitchy about it, but having P2P throttled to 6.25% over days is NOT acceptable and lowers the value of my monthly payments considerably. I could live for a certain period with 50% but 6.25% is just ridiculous.

By the way, did you know that the High Court in Germany ruled that throttling or shaping ADSL offers advertised as uncapped to be unlawful? Just to bring some perspective...

Yes I am aware of that ruling. And if we had the same fiber infrastructure in SA that would be pretty amazing. We don't however.

The same for the available bandwidth that every ISP has to work with and that they provision. It is, in our case, a finite resource that has to be managed. What has happened here is simple;

Capacity exceeded the demand most of the time. All happy customers.
Demand increased -> Shaping does it's job to make sure real-time services run at 100% all the time given available capacity -> unhappy clients.

You cannot maintain a stand point that the fact that shaping is being applied means the core network has a problem. It simply doesn't. It is the case however that demand currently forces the Afrihost's shaping policy to apply such heavy shaping most of the time. That's it. This has always been their policy. The fact that it needed to be aggressively applied for once is simply a fact of growing usage. The answer here is increased capacity and better management system (read optimise the current one).
 
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