Afrihost Uncapped ADSL Feedback (Pt2)

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Hi AfriMan
Send you a PM.
But speeds are horrendous you can not use this package.
I joined on the 1st of December. But have not used this account barely due to speed issues.
1KB/s download on a 4MB/s account, worse then a 56Kb/s modem.

The shaper will never cap your line at 1KBps? Are you sure there isnt something else at play here
 
Hi Zertop

This happens to me all the time, on two different accounts. OW and Afrihost.
Did get a 1Gig free account from Afrihost. This was flying till 8pm. Seen one torrents download at 315KB/s plus.
Rest of the time I made comparison of speed test.

Both are OW Gold Leon account and the other is 4MBps Afrihost.
I have seen Afrihost at times over 251KB/s download speeds. I mean at times. Normally averages at 100KB/s. Totday at a crawl since after 9am.
OW is most at the time stable. Download speed of 355KB/s observed. Since after 9am to a steady crawl of 30KB/s download.

Go figure. I have reported this to TelkomZA and was noted to move my ADSL port to a different one.
Depends if another port is available.
 
Last edited:
speeds are horrendous you can not use this package.
I joined on the 1st of December. But have not used this account barely due to speed issues.
1KB/s download on a 4MB/s account, worse then a 56Kb/s modem.

You now it takes 2 to tango, no?
You know AH won't shape your acc after just a couple days membership, right?
In my experience you first need to download at least half of the interwebz before they start getting fidgety. And then some before they go "Uh oh!" and pull the switch on you.
In most cases the problem is somehow connected to their dance partner, Telkom. In fact I'd reckon 90% of all connectivity probs are caused somewhere between your house and the local multiplexer. Is your Telkom line even fit to handle the 4MB in the first place? Call 10210 and have them test and confirm your line is syncing stable. Got an unreasonable amount of packet loss? Lots of peaks? Noise, attenuation, all that techy stuff? Then ask for a port reset or, even better, a redesign.
 
Last edited:
Hi Zertop

This happens to me all the time, on two different accounts. OW and Afrihost.
Did get a 1Gig free account from Afrihost. This was flying till 8pm. Seen one torrents download at 315KB/s plus.
Rest of the time I made comparison of speed test.

Both are OW Gold Leon account and the other is 4MBps Afrihost.
I have seen Afrihost at times over 251KB/s download speeds. I mean at times. Normally averages at 100KB/s. Totday at a crawl since after 9am.
OW is most at the time stable. Download speed of 355KB/s observed. Since after 9am to a steady crawl of 30KB/s download.

Go figure. I have reported this to TelkomZA and was noted to move my ADSL port to a different one.
Depends if another port is available.

Wishing you luck! What are your OW speeds like now?
 
Hi Zertop

This happens to me all the time, on two different accounts. OW and Afrihost.
Did get a 1Gig free account from Afrihost. This was flying till 8pm. Seen one torrents download at 315KB/s plus.
Rest of the time I made comparison of speed test.

Both are OW Gold Leon account and the other is 4MBps Afrihost.
I have seen Afrihost at times over 251KB/s download speeds. I mean at times. Normally averages at 100KB/s. Totday at a crawl since after 9am.
OW is most at the time stable. Download speed of 355KB/s observed. Since after 9am to a steady crawl of 30KB/s download.

Go figure. I have reported this to TelkomZA and was noted to move my ADSL port to a different one.
Depends if another port is available.

100kB you say? Sounds like exchange limiting your speed. I'd hazard a guess here that your traceroutes show no high latency hops either.

I had this self same problem - search a view pages back - and it was resolved when telkom upgraded the backhaul throughput from my mini DP to the main exchange.

In a nutshell what is happening here is that as soon as the DP where you are connected detect any congestion - by why of higher latency - it will kick in a QoS that effectively quarters PPPoE connections. When this happened to me all accounts I tested - 3 ISPs's capped and uncapped performed exactly the same.

Here is to hoping Telkom sorts you out!

PS: Since telkom upgraded the backhaul throughput my line as been humming along at 440kB :) So keep hope that it get's fixed man!
 
I have also had terrible issues again. Emailed critical care but honestly I think I am going to start looking around for another ISP. I am sorry that I have wasted so much time and money for CRAP! Over it. I beg and plead and complain but nothing gets done. It is also clear from other posts on this thread that I am NOT the only one.

Now just because this is interesting I will post it here. When I was speaking to a guy in the call center earlier, he admitted to me that these uncapped accounts are problematic! He then recommended I switch to capped. That is not an option for me.

Afrihost has this week to fix this issue or I will expect them to honor their double money back guarantee which I will then use to find a better ISP. Besides this I will also go out of my way to document my experience and inform as many people as possible how it turns out including posting all correspondence. I have had it now with bad service.
 
@Zertop and others.

It started to get some speed after 2pm. Varies a lot. Yes I sync at 4096 and 512 all the times. I did reset my port twice already.
My D-Link modem does not report any looses etc.

I need to take the fight to Telkom.

OW speeds are fine since 2pm.
OW and AH say Telkom but don't give me concrete pointers what I could tell Telkom to look at.
TelkomZA reported back also that they will look into it, like moving my port if their is any.

HermanTheGerman my D-link modem tells my up to 11MBps download and 1024MBps upload can be achived.

Are their no Post Office techies on this forum that could pounder on my problem.
 
Last edited:
@Zertop and others.

It started to get some speed after 2pm. Varies a lot. Yes I sync at 4096 and 512 all the times. I did reset my port twice already.
My D-Link modem does not report any looses etc.

I need to take the fight to Telkom.

OW speeds are fine since 2pm.
OW and AH say Telkom but don't give me concrete pointers what I could tell Telkom to look at.
TelkomZA reported back also that they will look into it, like moving my port if their is any.

HermanTheGerman my D-link modem tells my up to 11MBps download and 1024MBps upload can be achived.

Are their no Post Office techies on this forum that could pounder on my problem.

Very strange indeed. Unfortunitely, I do not have any more ideas to share right now - however I wish you luck on getting it sorted with telkom :)
 
Last couple of days my ping hasn't been able to get sub 165ms but the D/L & U/L rate has improved

D/L = 3902
U/L = 892
ping =184

give me back my sub 160ms... please
 
Uncapped:

Speedtest:
2413413608.png


Pingtest:


Local Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 10 ms 11 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 15 ms 14 ms 13 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 18 ms 19 ms 19 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 15 ms 14 ms 15 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 14 ms 14 ms 43 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 19 ms 18 ms 16 ms 196.44.31.99
8 16 ms 17 ms 17 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
9 16 ms 16 ms 16 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 15 ms 15 ms 15 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 28 ms 30 ms 30 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>

International Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 70 ms 65 ms 61 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 53 ms 57 ms 58 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 35 ms 29 ms 30 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 33 ms 29 ms 30 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 42 ms 43 ms 45 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 229 ms 223 ms 215 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 255 ms 252 ms 246 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.9
7.9]
9 230 ms 234 ms 246 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

C:\Users\Vic>

Capped:

Speedtest:
2413423503.png


Pingtest:


Local Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 73 ms 74 ms 70 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 31 ms 30 ms 31 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 38 ms 39 ms 38 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 37 ms 35 ms 36 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 13 ms 14 ms 14 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 16 ms 15 ms 16 ms 196.44.31.99
8 46 ms 43 ms 41 ms 196.30.1.53
9 * 42 ms 41 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 15 ms 15 ms 15 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 27 ms 30 ms 32 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>

International Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 19 ms 18 ms 17 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 35 ms 35 ms 35 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 20 ms 23 ms 25 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 25 ms 24 ms 23 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 30 ms 31 ms 33 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 230 ms 238 ms 251 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 237 ms 232 ms 222 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.9
7.9]
9 231 ms 226 ms 226 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

C:\Users\Vic>

Telkom Guest Account:

Local Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 73 ms 72 ms 71 ms dsl-165-145-36-01.telkomadsl.co.za [165.145.36.1
]
3 * ^C
C:\Users\Vic>

Line Stats:

ADSL Link: Downstream/Upstream
Link Rate: 1024 Kbps/512 Kbps
Attenuation: 54.0 dB/31.5 dB
Noise Margin: 18.6 dB/14.0 dB
 
Uncapped:

Speedtest:
2413413608.png


Pingtest:


Local Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 10 ms 11 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 15 ms 14 ms 13 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 18 ms 19 ms 19 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 15 ms 14 ms 15 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 14 ms 14 ms 43 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 19 ms 18 ms 16 ms 196.44.31.99
8 16 ms 17 ms 17 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
9 16 ms 16 ms 16 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 15 ms 15 ms 15 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 28 ms 30 ms 30 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>

International Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 70 ms 65 ms 61 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 53 ms 57 ms 58 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 35 ms 29 ms 30 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 33 ms 29 ms 30 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 42 ms 43 ms 45 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 229 ms 223 ms 215 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 255 ms 252 ms 246 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.9
7.9]
9 230 ms 234 ms 246 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

C:\Users\Vic>

Capped:

Speedtest:
2413423503.png


Pingtest:


Local Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 73 ms 74 ms 70 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 31 ms 30 ms 31 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 38 ms 39 ms 38 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 37 ms 35 ms 36 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 13 ms 14 ms 14 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 16 ms 15 ms 16 ms 196.44.31.99
8 46 ms 43 ms 41 ms 196.30.1.53
9 * 42 ms 41 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 15 ms 15 ms 15 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 27 ms 30 ms 32 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>

International Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 19 ms 18 ms 17 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 35 ms 35 ms 35 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 20 ms 23 ms 25 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 25 ms 24 ms 23 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 30 ms 31 ms 33 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 230 ms 238 ms 251 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 237 ms 232 ms 222 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.9
7.9]
9 231 ms 226 ms 226 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

C:\Users\Vic>

Telkom Guest Account:

Local Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 73 ms 72 ms 71 ms dsl-165-145-36-01.telkomadsl.co.za [165.145.36.1
]
3 * ^C
C:\Users\Vic>

Line Stats:

ADSL Link: Downstream/Upstream
Link Rate: 1024 Kbps/512 Kbps
Attenuation: 54.0 dB/31.5 dB
Noise Margin: 18.6 dB/14.0 dB

Every single one of your 2nd hops point towards exchange congestion :(
 
Every single one of your 2nd hops point towards exchange congestion :(

Possible, yes. Not all of them though. Getting annoyed at the amount of "support" I'm getting. Reps not doing anything, Twitter team ignoring my DM's. The last time i tried live chat support, there was no one online.
 
Possible, yes. Not all of them though. Getting annoyed at the amount of "support" I'm getting. Reps not doing anything, Twitter team ignoring my DM's. The last time i tried live chat support, there was no one online.

I know that on Sundays, support seem to disappear, but try tomorrow - all your questions will be answered :)
 
Noob question here but how do you ID exchange congestion?what range does the latency need to be in?

Anything below about 20 should be good.

Best way to know is if it fluctuates at different times, so say early morning it'll be <20 and during the day it'll go up to 100+
 
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