Afrihost Uncapped ADSL Feedback (Pt2)

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Not open for further replies.
SirSlothXCI said:
:sick: :sick: :sick:

Tracing route to youtube.com [173.194.67.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway1.AR7WRD [192.168.1.1]
2 2477 ms 2163 ms 3008 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236
.11.193]
3 2689 ms * 1482 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 * * 2481 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 2570 ms 55 ms 103 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 2745 ms 917 ms 147 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 1525 ms 521 ms 249 ms core2.ams.net.google.com [195.69.145.100]
8 3248 ms 1880 ms 334 ms 209.85.254.95
9 * * 1565 ms 72.14.238.69
10 1627 ms 1637 ms 1781 ms 209.85.240.221
11 3314 ms * 3415 ms 209.85.250.165
12 * * * Request timed out.
13 1909 ms 1687 ms 211 ms wi-in-f190.1e100.net [173.194.67.190]

Trace complete.
Click to expand...

Good lord that's insane. I'd hazard a guess that you need to contact Telkom and log a fault on your line. Most likely an exchange related problem.
 
not sure if this is the right place, but just received my invoice today and see that i am charged R697... will that go to the R597 as advertised on the website??????
 
SirSlothXCI said:
:sick: :sick: :sick:

Tracing route to youtube.com [173.194.67.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway1.AR7WRD [192.168.1.1]
2 2477 ms 2163 ms 3008 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236
.11.193]
3 2689 ms * 1482 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 * * 2481 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 2570 ms 55 ms 103 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 2745 ms 917 ms 147 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 1525 ms 521 ms 249 ms core2.ams.net.google.com [195.69.145.100]
8 3248 ms 1880 ms 334 ms 209.85.254.95
9 * * 1565 ms 72.14.238.69
10 1627 ms 1637 ms 1781 ms 209.85.240.221
11 3314 ms * 3415 ms 209.85.250.165
12 * * * Request timed out.
13 1909 ms 1687 ms 211 ms wi-in-f190.1e100.net [173.194.67.190]

Trace complete.
Click to expand...

Sorry to say man, but there is something seriously wrong with the connection between the PC and the exchange. Those pings in the second hop should be around 10ms :(

Contact Afrihost support and/or Telekom support and report a fault
 
ClintonExsteen said:
not sure if this is the right place, but just received my invoice today and see that i am charged R697... will that go to the R597 as advertised on the website??????
Click to expand...

Chat to Afrihost Billing over live chat - they should sort you out and credit your account :)
 
First want to say thank you Afriman and the rest of the online Afri team for there excellent service towards this forum. You guys are doing an amazing job. Well done! Secondly, your network is top notch and very thought out compared to many competitors which I won't share on this forum however, lots of other ISP's are behind you. Your prices are not as great as competitors but your network and the way it's handled makes up for it 110% You no.1 ISP as of date. I believe you will stay that way and hopefully don't become like the previous ISP I was with, terrible service and soft caps and extreme shaping on certain protocols. It was ridiculous. On a positive note I'm ecstatic being with you guys, I heavily believe Afrihost is the best for now, keep it up! :) :) I'm on a 1 Mb uncapped package.
 
Zertop said:
Sorry to say man, but there is something seriously wrong with the connection between the PC and the exchange. Those pings in the second hop should be around 10ms :(

Contact Afrihost support and/or Telekom support and report a fault
Click to expand...

Agreed, Telkom will have to sort you out depending if your line is with them :)
 
GreatD7007 said:
First want to say thank you Afriman and the rest of the online Afri team for there excellent service towards this forum. You guys are doing an amazing job. Well done! Secondly, your network is top notch and very thought out compared to many competitors which I won't share on this forum however, lots of other ISP's are behind you. Your prices are not as great as competitors but your network and the way it's handled makes up for it 110% You no.1 ISP as of date. I believe you will stay that way and hopefully don't become like the previous ISP I was with, terrible service and soft caps and extreme shaping on certain protocols. It was ridiculous. On a positive note I'm ecstatic being with you guys, I heavily believe Afrihost is the best for now, keep it up! :) :) I'm on a 1 Mb uncapped package.
Click to expand...

+100. I know sometimes people have issues - but they always seem to be sorted out in the end :)
 
Flawless Afrihost performance for the last two months. Guess I might as well unsubscribe from this thread as it's working so well.

Thanks Afrifolks :)
 
To think that Telkom sorted my exchange congestion within 2 weeks of the problem being reported, I even upgraded my uncapped to 2Mbps to match my line speed. I'm in Internet heaven. *touch wood*
 
Ok this is very strange. After those extremely poor Traceroute results, I managed to switch from Uncapped bundle to a capped one, and suddenly everything returns to normal? How is that possible? :confused:
 
SirSlothXCI said:
Ok this is very strange. After those extremely poor Traceroute results, I managed to switch from Uncapped bundle to a capped one, and suddenly everything returns to normal? How is that possible? :confused:
Click to expand...

Its not.... uhmmm - maybe when you restarted your modem, it resynced on a different port at the exchange? Not likely though... as ports dont change by themselves :D Maybe it was incredibly good timing
 
Zertop said:
Its not.... uhmmm - maybe when you restarted your modem, it resynced on a different port at the exchange? Not likely though... as ports dont change by themselves :D Maybe it was incredibly good timing
Click to expand...

I take that back. It seems to have been a coincidence. The line is very erratic and unstable. I spoke to AfriHost support and they told me it's not syncing correctly. Port recreate perhaps?
 
SirSlothXCI said:
I take that back. It seems to have been a coincidence. The line is very erratic and unstable. I spoke to AfriHost support and they told me it's not syncing correctly. Port recreate perhaps?
Click to expand...

Try telling afrihost support to get telkom to change your port, not just recreating it :)
 
Zertop said:
Try telling afrihost support to get telkom to change your port, not just recreating it :)
Click to expand...

After numerous line stabilizations performed by AH support, things seem to be better now. (Touchwood). Hoping it stays this way. :)

Tracing route to youtube.com [173.194.67.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway1.AR7WRD [192.168.1.1]
2 8 ms 7 ms 5 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236
.11.193]
3 8 ms 8 ms 8 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 9 ms 8 ms 8 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 9 ms 24 ms 24 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 8 ms 7 ms 8 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 197 ms 198 ms 198 ms core2.ams.net.google.com [195.69.145.100]
8 201 ms 201 ms 202 ms 209.85.254.95
9 216 ms 203 ms 215 ms 72.14.238.69
10 204 ms 202 ms 203 ms 209.85.240.158
11 205 ms 214 ms 200 ms 209.85.250.161
12 * * * Request timed out.
13 202 ms 202 ms 201 ms wi-in-f190.1e100.net [173.194.67.190]

Trace complete.
 
SirSlothXCI said:
After numerous line stabilizations performed by AH support, things seem to be better now. (Touchwood). Hoping it stays this way. :)

Tracing route to youtube.com [173.194.67.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway1.AR7WRD [192.168.1.1]
2 8 ms 7 ms 5 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236
.11.193]
3 8 ms 8 ms 8 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 9 ms 8 ms 8 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 9 ms 24 ms 24 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 8 ms 7 ms 8 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 197 ms 198 ms 198 ms core2.ams.net.google.com [195.69.145.100]
8 201 ms 201 ms 202 ms 209.85.254.95
9 216 ms 203 ms 215 ms 72.14.238.69
10 204 ms 202 ms 203 ms 209.85.240.158
11 205 ms 214 ms 200 ms 209.85.250.161
12 * * * Request timed out.
13 202 ms 202 ms 201 ms wi-in-f190.1e100.net [173.194.67.190]

Trace complete.
Click to expand...

Second hop looks MUCH better :)
 
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