Afrihost Uncapped ADSL Feedback (Pt3)

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So, is the afrihost network messed up or not?

Is it worth my time and money to change to them?

I have an issue, mweb news server goes down tomorrow, so got to make a call today.
 
Ecco said:
So, is the afrihost network messed up or not?

Is it worth my time and money to change to them?

I have an issue, mweb news server goes down tomorrow, so got to make a call today.
Click to expand...

Tbh I'd say wait it out, the issue will be resolved soon, but judging by past problems it may resurface for a while in the future
 
bgotapen said:
http://mybroadband.co.za/vb/showthr...back-(Pt3)?p=13614838&viewfull=1#post13614838


I was told by people that runs south africa's internet your network was way over capacity. I was told the information was incorrect. (aka lies)

Turned out to be the truth... you are now getting more IPC capacity.

So how is right when you have oversold your product to the extent that you did to NOT refund people who had extremely bad or almost no internet connectivity?

Saying people should stick with you means nothing IF THEY PAY YOU.

And this isn't 1/10000th of the concern because I am still having packet-loss on your network on the FREE 1gb account.

You told me it was telkom they rolled up at my house, replaced a massive part of my line and the issues still persist (just on your network/accounts)

Your customer support "escalated it " to mtn but so far i have heard F-all about a fix or solution. I have gotten a reply that mtn has " resolved the issue" but they did not and as far as i am concerned my bloody ticket is STILL OPEN


I am sorry afrihost but that is utter and total RUBBISH. I emailed your ceo but alas he does not answer emails because he probably has better things to do that run his own company.
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Not sure who your sources are, but the East has already seen an upgrade with the North and South seeing the upgrade too.
 
AfriMan said:
I think it's obviously your right to use any channels you deem appropriate. With regard to refunds, that is exclusively adjudicated by our Accounts management team. I think it's also important to bear in mind that demand and contention are a function of delivering broadband services and are essentially covered in our terms as well as the terms of Telkom and MTN, our upstream providers.
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What are Afrihost's current contention ratios?
Also can you please provide the links to these terms.

Sorry to be a pain. It's just that I'm paying 1000 rand for 30% of the service I was promised. I would like some form of retribution/rebate. So i could use it to get a better package for my last month in the country. (November)
 
I had recently been having trouble with slow youtube on Afrihost. I discovered today that if I disable the QUIC protocol in Chrome it is much faster. I supose Afrihost are throttling UDP in favor of TCP.
 
jxharding said:
Anyone else in cape town get zero throughput on P2P since last night - even though client portal says that no shaping was applied?
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My P2P downloads didn't move at all last night. I don't think I've downloaded 1kb in the last 24 hours. Pathetic.
 
twhitehead said:
I had recently been having trouble with slow youtube on Afrihost. I discovered today that if I disable the QUIC protocol in Chrome it is much faster. I supose Afrihost are throttling UDP in favor of TCP.
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Sounds odd, do you have any tests that we can replicate?
 
Rheenendal said:
My P2P downloads didn't move at all last night. I don't think I've downloaded 1kb in the last 24 hours. Pathetic.
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Afrihost, I get the shaping, at least update clientzone and tell me i'm being 100% shaped. Clientzone said "no shaping applied".
 
jxharding said:
Afrihost, I get the shaping, at least update clientzone and tell me i'm being 100% shaped. Clientzone said "no shaping applied".
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The ClientZone should reflect the shaping pretty accurately and quickly, could you PM me your username so I can check up on this?
 
Dearest Afrihost,

Please:
1. Do what it takes to rectify the situation. It's been dragging on for > 6months and the excuses are growing long in the tooth.

If that means charging us more - then please do it. If you're embarrassed by how badly you're oversold and are scared of raising your prices - then create a "Gold" account so the people who need to go on with the show can switch over and get on with the show.

Oh and please stop giving away free bandwidth and mobile devices etc. if you don't even have the capacity to serve your existing clients. It's a slap in the face. It doesn't matter if it's a marketing strategy and you expect the new clients will bring in more revenue -- you're gambling, and your existing clients are tired of your gambles obviously not paying off.

Sincerely,
John Q. Afrihost Customer
 
omnom said:
Dearest Afrihost,

Please:
1. Do what it takes to rectify the situation. It's been dragging on for > 6months and the excuses are growing long in the tooth.

If that means charging us more - then please do it. If you're embarrassed by how badly you're oversold and are scared of raising your prices - then create a "Gold" account so the people who need to go on with the show can switch over and get on with the show.

Oh and please stop giving away free bandwidth and mobile devices etc. if you don't even have the capacity to serve your existing clients. It's a slap in the face. It doesn't matter if it's a marketing strategy and you expect the new clients will bring in more revenue -- you're gambling, and your existing clients are tired of your gambles obviously not paying off.

Sincerely,
John Q. Afrihost Customer
Click to expand...

Upgrades are on the way, which will see everything go back to the way it was :)
 
AfriGuy said:
Sounds odd, do you have any tests that we can replicate?
Click to expand...

In Chrome go to
chrome://flags/#enable-quic
And enable the QUIC protocol.
Strangely it affected one computer more than the other. I am in Cape Town. I initially noticed that youtube was very slow on the one computer and it kept automatically switching to 144p and would not play continuously on anything higher. Switching to a telkom account made youtube work reasonably well. I discovered that on Afrihost it was much faster in Chromes incognito mode or in Firefox. I then tracked it down to the QUIC protocol setting and changing that made an immediate improvement - it is now able to play in 720p without pausing.
As a guess, either the QUIC protocol has lower priority somewhere, or the QUIC protocol causes youtube to stream from a different server.
 
AfriGuy said:
Not sure who your sources are, but the East has already seen an upgrade with the North and South seeing the upgrade too.
Click to expand...

And you ignored the packet loss again? More and more threads are popping up about it. :D
 
twhitehead said:
In Chrome go to
chrome://flags/#enable-quic
And enable the QUIC protocol.
Strangely it affected one computer more than the other. I am in Cape Town. I initially noticed that youtube was very slow on the one computer and it kept automatically switching to 144p and would not play continuously on anything higher. Switching to a telkom account made youtube work reasonably well. I discovered that on Afrihost it was much faster in Chromes incognito mode or in Firefox. I then tracked it down to the QUIC protocol setting and changing that made an immediate improvement - it is now able to play in 720p without pausing.
As a guess, either the QUIC protocol has lower priority somewhere, or the QUIC protocol causes youtube to stream from a different server.
Click to expand...

I'll be honest, I'm still not entirely sure what it does or how it'll differ on our network.
But this does make for interesting reading though

http://thenextweb.com/google/2013/0...quic-network-protocol-to-latest-chrome-build/
https://docs.google.com/document/d/...o2Xj_l_YShP40GLQE/edit#heading=h.h3jsxme7rovm

I don't think it's seen as a separate protocol on our network though, so shouldn't see anything different when it comes to shaping.
 
Same issue again this morning - no P2P throughput. Clientzone says no shaping applied.
Login with (10 gig) ITNT account or (free) WebAfrica account -200kB/second.
Afrihost - 1kB/s max
 
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