Afrihost Uncapped ADSL Feedback (Pt3)

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Well it was a crazy month of absolutely no shaping with the new IPC, but I'm back to the dreaded 18.8% Download/ 6.25% P2P. I guess the new IPC is taking a lot of strain already. It is a bit disappointing that we are back square one. It was good while it lasted!
 
Well it was a crazy month of absolutely no shaping with the new IPC, but I'm back to the dreaded 18.8% Download/ 6.25% P2P. I guess the new IPC is taking a lot of strain already. It is a bit disappointing that we are back square one. It was good while it lasted!

Capped users got double their data - so its probably that. Should be fine soon
 
is there a reliability issue with AH Network Tester?

I had a Telkom techie here this morning and showed him some of the results I was getting using the tester, he then ran pings and traceroutes straight from the command line and the results looked very different, although he did promise to go down to the exchange to test my line and port but I haven't heard any feedback yet.

I've got it running at the moment (the AH tester) and it's been grinding away in the background for the last 5 minutes with traceroutes
 
Good day

I got the 2mbs uncapped data package on the weekend, previously on 1mbs.

When I do speedtest I get nothing above 1.5mbps

What can be wrong? And my Hulu still buffers all the time - I upgraded for Hulu as Netflix was fine even on my 1mbs account.

Shaping Policy: 50% Download/ 25% P2P

Afrihost network tester:

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=26 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=29 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=30 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=22 ms
Request timeout for icmp_seq 5


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=42 time=191 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=42 time=195 ms
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
64 bytes from 8.8.8.8: icmp_req=5 ttl=42 time=199 ms


Trace Test:

traceroute -n 197.242.144.102

1 X.X.XX 1 ms 1 ms
2 41.181.178.1 20 ms
105.236.1.6 19 ms
3 41.181.165.1 20 ms 20 ms
4 196.31.180.4 48 ms 57 ms
5 196.44.0.2 34 ms 23 ms
6 196.44.31.9 30 ms 22 ms
7 196.30.1.5 25 ms 22 ms
8 196.31.220.2 22 ms
196.31.63.2 63 ms
9 196.31.63.2 48 ms
196.30.42.1 45 ms
10 196.30.42.1 25 ms
197.242.144.1 30 ms
11 197.242.144.1 76 ms


traceroute -n 8.8.8.8

1 X.X.X.X 1 ms 3 ms
2 105.236.1.6 22 ms 47 ms
3 196.31.180.4 32 ms
41.181.178.5 21 ms
4 41.181.139.1 23 ms
41.181.165.1 21 ms
5 72.14.194.7 24 ms
196.31.180.4 27 ms
6 Request timed out *
41.181.139.1 21 ms
7 72.14.194.7 21 ms
8 66.249.95.8 207 ms
9 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.34.180
Name: www.google.com
Address: 173.194.34.178
Name: www.google.com
Address: 173.194.34.179
Name: www.google.com
Address: 173.194.34.177
Name: www.google.com
Address: 173.194.34.176


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

Sorry I didn't get to this earlier :(
Things look OK here with the exception of the packet loss... could you drop me a PM with a few more results later on tonight so we can have a look at some comparisons for you?
 
This is a bit odd, are you unable to stream 24/7 or only during certain times?
Evenings, but last night I tried till about 2am this morning, and it was still fubar. Played 10 seconds, buffered for 5, repeat. Continued like that all the way through.
 
Evenings, but last night I tried till about 2am this morning, and it was still fubar.

We are seeing shaping ease off later in the evenings, I know it it's far from ideal. Shaping is never cool, but unfortunately needed on any network :(
 
We are seeing shaping ease off later in the evenings, I know it it's far from ideal. Shaping is never cool, but unfortunately needed on any network :(
People understand why you shape, however it should not be abused. It is there to stop people from downloading 24/7 and affecting browsing. I see some ISP's use it as a form of revenue adjustment to save some pennies, which is very much uncool.
 
People understand why you shape, however it should not be abused. It is there to stop people from downloading 24/7 and affecting browsing. I see some ISP's use it as a form of revenue adjustment to save some pennies, which is very much uncool.

We don't feel our shaping is being abused. We have the AUP in place and monitor our network closely to ensure our clients aren't abusing the network or using it in a way that falls our of our terms. We don't want to stop you from downloading at all, that's why we don't impose any limits on our Uncapped accounts.

I can assure you Afrihost isn't out to get as much money from our clients as possible.In fact, it's the exact opposite.
 
People understand why you shape, however it should not be abused. It is there to stop people from downloading 24/7 and affecting browsing. I see some ISP's use it as a form of revenue adjustment to save some pennies, which is very much uncool.

+1 .... Agree, and I for one would rather have moderated shaping than either almost no connectivity during the day or throttling for days on end....

As for AH, granted I have no long term view, but upto now, I have been shaped, but it has been acceptable. - edit ... in my area geographically .....
 
I ma having a weird issue some websites won't load but they aren't down..

for example: gemval.com

Right now it won't load, loads on cell on virgin mobile and shows as up on downornot... :confused:
 
I ma having a weird issue some websites won't load but they aren't down..

for example: gemval.com

Right now it won't load, loads on cell on virgin mobile and shows as up on downornot... :confused:

Mine just loaded fine? Which DNS are you using?
 
Sorry I didn't get to this earlier :(
Things look OK here with the exception of the packet loss... could you drop me a PM with a few more results later on tonight so we can have a look at some comparisons for you?

Thanks

Pm sent
 
So does the shaping which is pretty much running 24/7 have a solution coming soon or is it still the same copy/paste "waiting for IPC" from last year September/October reply we getting. Rather silly having to use turbocharge minutes to download stuff every time you want to use the so-called ISP of the year x3.

Been rather patient (several months), but seems its time to move to another ISP.
 
Not sure if I mentioned this earlier, but shaping won't affect streaming.
What shaping service are you seeing degraded?


Are you serious? Yes it does affect streaming big time.

Why is it when I use turbocharge streaming comes to life in full Hd glory?
 
We don't feel our shaping is being abused. We have the AUP in place and monitor our network closely to ensure our clients aren't abusing the network or using it in a way that falls our of our terms. We don't want to stop you from downloading at all, that's why we don't impose any limits on our Uncapped accounts.
Yet, just about every body in the South are being shaped at 18.8% for Http and 6.25% for torrents, for about 18 hours of the day.
That means for about 18 hours a day you lose 81.2% of your line speed when you try to do a Http download and a whopping 93.75% on P2P downloads.
Not a lot can be downloaded with those figures in place and then it seems your shaping figures are not accurate either, as I pointed out over the weekend.

P2P shaping during the day I can understand, but Http?
 
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