Afrihost Uncapped ADSL Feedback (Pt3)

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So happy I found this thread. I thought I was going crazy. Axxess have changed the shaping policy so usenet maxes out at 300kb/s on a 10mb line. The have literally cut 2/3. This is day night all the time.

Also gonna have to jump ship. If I wanted 300kb/s and buffering I would have bought a slower line.
 
calypso said:
So happy I found this thread. I thought I was going crazy. Axxess have changed the shaping policy so usenet maxes out at 300kb/s on a 10mb line. The have literally cut 2/3. This is day night all the time.

Also gonna have to jump ship. If I wanted 300kb/s and buffering I would have bought a slower line.
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? Since when

Z
 
Been like this about just over a week. Getting nonsense answers from support.
 
Man I feel so bad for Afrihost actually, especially Afriman that has to deal with us lot. I am saying this because I really loved the company and it is so disappointing what is happening now.
 
saa044 said:
Man I feel so bad for Afrihost actually, especially Afriman that has to deal with us lot. I am saying this because I really loved the company and it is so disappointing what is happening now.
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Don't see why you should feel for AH, I can understand sympathy towards the reps but the company should just come up with a solution to fix the issues.

I have been more than willing to help running diagnostics on my end to help their critical care team, but it just doesn't seem to help.
 
DrJohnZoidberg said:
Don't see why you should feel for AH, I can understand sympathy towards the reps but the company should just come up with a solution to fix the issues.

I have been more than willing to help running diagnostics on my end to help their critical care team, but it just doesn't seem to help.
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It's almost as if everything turned to ***** when MTN bought shares in the company. Coincidental? Needless to say, I've already jumped ship. Just waiting for the month to end so to at least get half my money's worth, since Uncapped with AfriHost is basically capped to around 30gb a month as one can never download jack on their network (even http downloads).
 
I haven't had time to run through the thread and try catch up... but it seems everyone is getting fed up of all this shaping. This "testing" is ridiculous.

I'm currently "Shaping Policy: 18.8% Download/ 6.25% P2P" on a Sunday, at 08:55. I noted last night, around 22:00, I was moved to "Shaping Policy: 75% Download/ 75% P2P". I rechecked again, after midnight, it was still there, so I still didn't get full speed, even though we've been told from 07:30 to 22:00 we shaped hardcore. This most certainly sucks.

I'm in their Southern Region, which never really used to see an shaping due to network load.

Please AH, we would love the speeds back, that we were so happy to fork out our money for.
 
And it seems turbocharge is doing nothing.
Before Turbocharge: 7 kB/s
After Turbocharge: 9 kB/s

I said I was going to give Afrihost a month, and I gave them 2. Now I'll give them 1 week to fix their network, or I'm leaving as well. I'm not getting the product that I'm paying for and I'm very disappointed in the past 3 months' performance.

Afrihost keeps talking about all their great network upgrades that are coming and that have been implemented, but since they came along the network has been shaped to such slow speeds that I'd be getting faster speeds if I moved down from 4mbs to 1mbs on just about any other ISP.

And using the excuse that you are testing the network is unacceptable. It takes a week to test that, AT MOST. Its been a month now, that we keep hearing excuses about how the network is being tested, but meanwhile your customers are being thrown aside.

Get your act together Afrihost.

EDIT: Well after 20 minutes the turbocharge finally started working, but I'm still only getting 50% of my line speed, so I'm still not happy. Websites loading slowly as well.
 
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If you plan on leaving you need to do so from client zone before the 25th. Otherwise they will bill you for next month. So you cant give them a week.
 
I'm on Capped 4MBPS, Client Zone says:
Shaping Policy: No Shaping Applied
100% Realtime Speed

But...Ookla says;
Ping: 1414ms
D/L:0.07 Mbps
U/L:0.07 Mbps

I specifically changed to cap last week in the hope of at least having some speed.

So, this month I've paid R 597 for Uncapped 4Mbps + aprox. R110 to change over to Capped. That means I've paid roughly R 707 for this month. Let's assume half the month was still on Uncapped, then for the half of the month that I've been on capped, can I get a refund for the product that I don't receive (which I do pay for)?

So I am only getting 1.7% of what I am paying for (if my maths are correct), so half of R 707 is R 353.50. 1.7% of R 353.50 is R 6.01. Can I get the difference of R 347.49 back?

Isn't there something in the CPA about not delivering what was paid for? Or product being significantly different to that which was advertised?

Answer is...probably not right!?

I've been patient and courteous for long enough. If paying in excess of R600 per month (or R 7,200 p/a) for internet does not qualify me important enough to receive the product I am paying for, then it's time to move on.

It's a pity this is how AH turned out. It goes to show, you can have the best customer service in the world, but it's useless if you're not providing the product you pretend to be selling.

At least with Eskom, I don't pay for the power I am not able to use...

Afrihost or Afrihoax :wtf:
 
jvzweel said:
I'm on Capped 4MBPS, Client Zone says:
Shaping Policy: No Shaping Applied
100% Realtime Speed

But...Ookla says;
Ping: 1414ms
D/L:0.07 Mbps
U/L:0.07 Mbps

I specifically changed to cap last week in the hope of at least having some speed.

So, this month I've paid R 597 for Uncapped 4Mbps + aprox. R110 to change over to Capped. That means I've paid roughly R 707 for this month. Let's assume half the month was still on Uncapped, then for the half of the month that I've been on capped, can I get a refund for the product that I don't receive (which I do pay for)?

So I am only getting 1.7% of what I am paying for (if my maths are correct), so half of R 707 is R 353.50. 1.7% of R 353.50 is R 6.01. Can I get the difference of R 347.49 back?

Isn't there something in the CPA about not delivering what was paid for? Or product being significantly different to that which was advertised?

Answer is...probably not right!?

I've been patient and courteous for long enough. If paying in excess of R600 per month (or R 7,200 p/a) for internet does not qualify me important enough to receive the product I am paying for, then it's time to move on.

It's a pity this is how AH turned out. It goes to show, you can have the best customer service in the world, but it's useless if you're not providing the product you pretend to be selling.

At least with Eskom, I don't pay for the power I am not able to use...

Afrihost or Afrihoax :wtf:
Click to expand...

My 1GB acc does not even work any more. Active and green in CZ, but refuses to Authenticate even though everything is right on my side.
 
jvzweel said:
I'm on Capped 4MBPS, Client Zone says:
Shaping Policy: No Shaping Applied
100% Realtime Speed

But...Ookla says;
Ping: 1414ms
D/L:0.07 Mbps
U/L:0.07 Mbps

I specifically changed to cap last week in the hope of at least having some speed.

So, this month I've paid R 597 for Uncapped 4Mbps + aprox. R110 to change over to Capped. That means I've paid roughly R 707 for this month. Let's assume half the month was still on Uncapped, then for the half of the month that I've been on capped, can I get a refund for the product that I don't receive (which I do pay for)?

So I am only getting 1.7% of what I am paying for (if my maths are correct), so half of R 707 is R 353.50. 1.7% of R 353.50 is R 6.01. Can I get the difference of R 347.49 back?

Isn't there something in the CPA about not delivering what was paid for? Or product being significantly different to that which was advertised?

Answer is...probably not right!?

I've been patient and courteous for long enough. If paying in excess of R600 per month (or R 7,200 p/a) for internet does not qualify me important enough to receive the product I am paying for, then it's time to move on.

It's a pity this is how AH turned out. It goes to show, you can have the best customer service in the world, but it's useless if you're not providing the product you pretend to be selling.

At least with Eskom, I don't pay for the power I am not able to use...

Afrihost or Afrihoax :wtf:
Click to expand...

That looks more like an issue with your line, can't be sure though so post a traceroute. 1400ms latency is not normal, even if the ISP is having issues.
 
jvzweel said:
I'm on Capped 4MBPS, Client Zone says:
Shaping Policy: No Shaping Applied
100% Realtime Speed

But...Ookla says;
Ping: 1414ms
D/L:0.07 Mbps
U/L:0.07 Mbps

I specifically changed to cap last week in the hope of at least having some speed.

So, this month I've paid R 597 for Uncapped 4Mbps + aprox. R110 to change over to Capped. That means I've paid roughly R 707 for this month. Let's assume half the month was still on Uncapped, then for the half of the month that I've been on capped, can I get a refund for the product that I don't receive (which I do pay for)?

So I am only getting 1.7% of what I am paying for (if my maths are correct), so half of R 707 is R 353.50. 1.7% of R 353.50 is R 6.01. Can I get the difference of R 347.49 back?

Isn't there something in the CPA about not delivering what was paid for? Or product being significantly different to that which was advertised?

Answer is...probably not right!?

I've been patient and courteous for long enough. If paying in excess of R600 per month (or R 7,200 p/a) for internet does not qualify me important enough to receive the product I am paying for, then it's time to move on.

It's a pity this is how AH turned out. It goes to show, you can have the best customer service in the world, but it's useless if you're not providing the product you pretend to be selling.

At least with Eskom, I don't pay for the power I am not able to use...

Afrihost or Afrihoax :wtf:
Click to expand...
I also dropped my uncapped account last month in favor of another ISP.
Used my backup AH capped account yesterday and today and it ran at full line speed.
I did notice that it took almost a minute to get there, but it stayed there for the duration of an hour download.
 
I feel a company like Afrihost must come to the table and make their clients get what they pay for.

There must always be 2 or 3 different types of Uncapped. One that is true uncapped , no limits, no shaping. That is what you pay for and that is what you expect.. no throttling and not certain times of the day shaping.

2nd Uncapped account could be like a semi shaped account for those that need to download during night and maybe game during the day with the odd download here and there.

3rd account maybe for those who need unmetered downloading, but don't care if its shaped. as long as they can surf , check their mails and play a little here and there.


AH please be transparent... don't advertise something and then water it down. If you give your clients a certain service... and then go and change the "speeds" or "shaping", off course your clients will moan. Because they are now getting less than what they have been used to in the beginning
 
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Interesting to see what the next favorite isp survey will turn up...
 
Is it just me or is international screwed? Steam and other software downloads crawling at 56k modem speeds. Youtube seems to not be as bad as that.

Speedtest reads fine, except my ping is a bit high.

3636750995.png

edit: Connected with my FNB account and things are no better :(
 
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Even their usual over-eager "support" has gone quiet. Something is wrong in the latest little colony of the Randburg monster. Pity.

DarkSpectre said:
Today's Sunday! The network can't be very busy now, isn't it????!!!!
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