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Hi xxxxxx
i trust that you are well.
We are currently experiencing severe network congestion, the matter has been escalated to IS as a matter of urgency & to expedite the matter our directors are currently in meetings with IS, to see how best to resolve the problems experienced.Our apologies for the inconvenience experienced.
Have a great day & please feel free to let me know if I can be of further assistance.
Warm regards.
Faraad