Afrihost - unimpressed

R

Ray7905

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How long does it usually take to respond to support tickets? It feels like I’m talking to myself most of the time.

My VDSL is dead. It’s so slow I can’t even send an email. Speedtest just shows 0mbps upload then suddenly shoots to 2mbps, then back down to zero.

We had a cable fault which was repaired but ever since our connection is basically non existent.

Secondly, accounts? I’ve been speaking to a wall for the past week with absolutely ZERO response.

I ordered Enterprise Cloud server product thing. After evaluating it for 24 hours I found out that I could not use LetsEncrypt and would have to use GeoTrust SSL certificates at R1800 annually. Problem is I wanted to move all 800 of my clients over to Afrihost cloud from Hetzner. Unfortunately 60% of them have FREE LetsEncrypt certificates. So financially just not an option as it would cost me a fortune and I’m not now going to ask my clients to pay for something they have been getting for free.

Needless to say I requested cancellation of the server. Got an email stating that I’d be billed for the full month. This isn’t fair?!? I used it for less than 24 hours. Surely there must be a cooling off period?? The deduction went off my account this morning, despite me asking accounts not to deduct. I’m happy to pay an admin fee if required but the full amount is mad!
 
Afrihost support is like the Unicorn, it's all a myth, I wonder what happened to the extra support staff they promised?
 
You agreed to the terms and conditions when you ordered, so you should abide by them just like the rest of us.

That is how it works in the real world.

Be thankful that you did not place the order with the likes of WebAfrica, otherwise you would have to pay for another month.

You can expect the same treatment from most other hosting companies, including the big guys like GoDaddy.

Also, do you want to move your clients just because Hetzner got hacked last month? No hosting company on the planet is immune to hackers, and from what I read on the forum about Afrihost's hosting service, you are moving in the wrong direction with this.
 
Ray7905 said:
How long does it usually take to respond to support tickets? It feels like I’m talking to myself most of the time.

My VDSL is dead. It’s so slow I can’t even send an email. Speedtest just shows 0mbps upload then suddenly shoots to 2mbps, then back down to zero.

We had a cable fault which was repaired but ever since our connection is basically non existent.

Secondly, accounts? I’ve been speaking to a wall for the past week with absolutely ZERO response.

I ordered Enterprise Cloud server product thing. After evaluating it for 24 hours I found out that I could not use LetsEncrypt and would have to use GeoTrust SSL certificates at R1800 annually. Problem is I wanted to move all 800 of my clients over to Afrihost cloud from Hetzner. Unfortunately 60% of them have FREE LetsEncrypt certificates. So financially just not an option as it would cost me a fortune and I’m not now going to ask my clients to pay for something they have been getting for free.

Needless to say I requested cancellation of the server. Got an email stating that I’d be billed for the full month. This isn’t fair?!? I used it for less than 24 hours. Surely there must be a cooling off period?? The deduction went off my account this morning, despite me asking accounts not to deduct. I’m happy to pay an admin fee if required but the full amount is mad!
Click to expand...

I definitely need to follow-up on your DSL line, it sounds like there could be a fault on it. Do you have the ticket reference for the request that you logged about your DSL line.

With regards to the server, as with all of your products, if you cancel before the 23rd of the month the cancellation will be effective from the end of the current month.

Did you order a Self-Managed or Managed Server?
 
Doesn’t matter. I don’t care anymore. Ignore this thread.
 
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