Afrihost VM hosting - shocked

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K@kkArlak

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Probably more of a rant/vent than anything else....

I have a virtual machine (windows) with Afrihost, and received an email from Afrihost about the VM requiring an IP change sometime end of last year. I simply replied asking if they're joking, because i've been hosting websites for 6+ years across dedicated/cloud/shared/whatever and i've never been asked that by a hosting company. Crazy!!

It's probably not that much effort to update DNS, IP-Restrictions, etc etc. But still, so bad.....

They eventually sent an email again this past week, saying the change will happen if I respond or not, this Saturday. So it happened, took about 24 hrs to get back online, not the maximum of 12 hrs as they said. I mean, that's already a 24 hrs "planned" outage apart from the fact that the IP is changing.

So after I log on, I see they really did just assign the new IP - IIS, Apache, etc - everything depending on the IP address is still assigned to the non-existing old IP address. So if they just left it "broken".

Luckily I already moved all sites on friday evening, so i'll happily be cancelling hosting services with Afrihost. It's sad, because i've been a loyal Afrihost customer for a couple of years already for ADSL, but this just really blows too much to stay with them.
 
They have a less than zero clue about hosting it's shocking actually to think...
 
Rickster said:
Get a no-ip account, not sure why you making a big fuss.
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Not necessarily making a big fuss, like I said, based on my experience with hosting companies, I'm shocked that something like this can happen.

It's over now, I moved, just passing information on to those looking for hosting services.
 
They warned you multiple times, you did nothing, and now you are complaining?
 
Hendrix said:
They warned you multiple times, you did nothing, and now you are complaining?
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Not complaining, because I avoided the downtime 100% by moving, just shocked at the fact that they affect the end-user of their hosting services in such a drastic way. I haven't seen that happen yet, which is what I'm highlighting to potential users that might want to avoid the chance of that happening to them.
 
Ipwn 4 said:
not sure if really clueless or just trolling....
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Some people respond to online forum messages to be "right" in something, so clueless not trolling but still seriously thinking their answer is the bees knees.

@ OP

It's a virtual/cloud machine. Unless you bought a managed server from them, they won't bother logging into your VM to change your services you should be managing yourself. That's why they informed you of the IP address change.

However, having said that, I find it ridiculous a hosting company would force you to change IP addresses.

Both you and them could have planned for this better (you could have had your services listen on all IP's assigned, wildcarding it for example)

But I've never, in my 17 years of hosting servers with several companies, had anyone force me to change IP addresses
 
Did they not copy your VM from their old Internet Solutions infrastructure over to their MTN infrastructure.
In which case the IP address would change as their old range was owned by Internet Solutions.
 
After 2 years of fighting and complaining I gave up and moved all my hosting elsewhere.
Funny thing .... all my emails are being recieved, able to access my hosts from everywhere and not a single support ticket for 2 months now!
 
Murmaider said:
Did they not copy your VM from their old Internet Solutions infrastructure over to their MTN infrastructure.
In which case the IP address would change as their old range was owned by Internet Solutions.
Click to expand...

Most likely what happened as that was the case with us.
 
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