Afrihost/Vumatel download speed issue

[deweyzeph]

Wait until you have a fault, good luck then buddy

I've had a few problems over the years, and the issue almost always is with the FNO, not Afrihost.

 

[overit98]

In the 2 months of dealing with this issue, Afirhost failed to coordinate with Vuma to fix the issue. CISP suggested an Iperf3 test and that showed 20% PL when the download speed is degraded. Afrihost claimed its a backhaul issue. A few days later they said "Can't do anything about it, we've exhausted all our resources". They gave up like the losers that they are.

Their support is horrendous when you're dealing with an "isolated" fault.
For small issues, they're good.

 

[Rickster]

Your node is prolly shyte, needs to be upgraded.

 

[Mzezman]

Openserve came to install the new line today and damaged the existing Vumatel line.

Told them where the line started and where it entered the house.

Feels malicious to me. The guy smiled as he told me they damaged the Vumatel line. Its a big ****ing joke to them.

https://imgur.com/a/AOFXvIr

Will be interesting to see how CISP and Openserve handles this situation.

Maybe your fibre gods are upset at you

Hope it gets better

 

[My_King]

Sounds like a few years ago.

"It is Telkom, It is Telkom, but wait, it was us, afrihost all along, MTN was the actual problem...can we put you our green ADSL network?"