Afrihost/Vumatel is playing chicken and egg

[iSteve]

18 days since ordering fibre ops with Afrihost, paid installation fees, and still no feedback as to what Vumatel is up to in terms of premise creation. Afrihost says the egg has to be there first before the order can be put through, but there’s no feedback from the egg, and we are not allowed to contact the egg, despite every agent telling me that they will get back to me. We don’t even know at this stage if the egg is being created or if there’s a problem. We also heard that the egg needs the order number from the chicken to act on it, but the chicken says order cannot be created until such time the order is placeable which is after the egg is created. The chicken can’t create a ticket either until there’s an egg.
Been a customer of Afrihost for many years never thought it would be this difficult to get fibre ops setup.

 

[AfriNatic]

I have followed up again the premise creation is still with Vumatel Planning.

We can not place an order until the actual address has been created because there is no address for us to place the order. Vumatel has assured us that premise creation takes about 3 working days but in instances where fibre needs to be mapped to the correct slim box the premise creation process takes longer.

 

[trust13]

The common denominator here is Afrihost. I have no support from Frogfoot via Afrihost. Get the same standard replies each day and still no service