My friend had a problem with his credit card being stolen, so he contacted afrihost to let them know and he did an electronic transfer for the full amount. He spoke to a lady early in the morning who said he must fax his proof of payment to unsuspend his account which he did. At around 15h30 the same day he did a check and his account was still suspended so he treid calling them but was holding on the phone to jhb for almost 45 minutes till he spoke to another idiot in the accounts department who said she picked up the payment and in 5 minutes his account will be unsuspended...yeah right stil was not done.So he posted on hellopeter and a Mosh responded very quickly to " do the right thing ". He also asked for proof which was faxed to his number for the 3rd time and yeah you guesed the account had still not been sorted. WHen my friend e-mailed telling hime that a fax was sent to his numner this idiot ( mosh ) says he has no access to a fax !!!! Is there another way to send a confirmation to afrihost:I mean why does this idiot (mosh) even have a fax number attached to his signature on his email? Clearly afrihost seems to have a bunch of idiots in their offices and i feel bad because i referred my friends to these guys...It seems they didnt care a damn that this problem was not caused by my friend intentionally the least they could have tried to assist now he's gone back to telkom guess i might as well move myself because these guys really dont care about customer service or if they do then maybe they choose the people that they want to help
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don't you agree?