Afriman, help needed please.

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mike6870

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4 days no connectivity, 1 trip to Afrihost offices , 3 ticket numbers, ...any help please ?
 
Afrigirl said:
Hello. Please share the to ticket ID so I can follow up[04/18, 19:52] 68706870 M A Pretorius: UVY-539-10599 and LJK-525-98795
[04/18, 20:08] 68706870 M A Pretorius: Your tickets are locked for managerial access. Can I also have your I.D number or email address?
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AfriNatic said:
Morning @mike6870

When you put the sim in a router or phone does it have network service at all?
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Yes, on MTN.
AfriNatic said:
Morning @mike6870

When you put the sim in a router or phone does it have network service at all?
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There seems to be a provisioning issue with various tickets opened (3), escalations, hours spent by me on WhatsApp 'checking back', 1 visit to AfriHost offices and promised feedback reports never materialising. I'm at my wits end.
 
Afrigirl said:
Please set it back to Afrihost APN, we have submitted re-provisioning.
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It has been on Afrihost APN all the time and confirmed by screenshots send in every single time I've 'checked back' on the WhatsApp helpline. The APN settings are confirmed correct.
Apparently re-provisioning can take up to 72 hours ?
 
mike6870 said:
It has been on Afrihost APN all the time and confirmed by screenshots send in every single time I've 'checked back' on the WhatsApp helpline. The APN settings are confirmed correct.
Apparently re-provisioning can take up to 72 hours ?
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they're re-sellers on the mtn network. I have canceled my little mtn sim with them. Brooklyn lte turns off for the entire evening. The whole day of today Brooklyn was offline, online response I get is reboot the router (which it does automatically at 3AM but still no joy) so I am moving over to Vodacom as my cell with loadshedding in the area get great reception. Sorry Afrihost you guys might be re-sellers but honestly I'd just outright stop selling the service. Absolutely shocking
 
saor said:
Hi I'm Timmy Tbone from the canteen at AH HQ. Just checking your issue has been resolved?
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Howzit Tim - Unfortunately not. I'm actually checking my latest ticket number with the WhatsApp Help now. Very frustrating..2 weeks now.

From the last agent I WhatsApped with yesterday

"Therefore I have reverted back to the critical care team, on the ticket OBG-217-21082, as to what is currently going on post the provisioning"
 
mike6870 said:
Howzit Tim - Unfortunately not. I'm actually checking my latest ticket number with the WhatsApp Help now. Very frustrating..2 weeks now.

From the last agent I WhatsApped with yesterday

"Therefore I have reverted back to the critical care team, on the ticket OBG-217-21082, as to what is currently going on post the provisioning"
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Let me arrange a new simcard for you. Please can you ping me in the pm you have? Let me send a replacement simcard and waive the delivery fee.
 
AfriNatic said:
Let me arrange a new simcard for you. Please can you ping me in the pm you have? Let me send a replacement simcard and waive the delivery fee.
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Will it perhaps be better if I pick it up at Afrihost HQ and wait for it to be provisioned by MTN and working before I leave ? Can you make this happen?
 
mike6870 said:
Will it perhaps be better if I pick it up at Afrihost HQ and wait for it to be provisioned by MTN and working before I leave ? Can you make this happen?
Click to expand...

If that is a better option for you we can do that.
 
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