After 7 years, time to leave Iburst

[nevstarwader]

I had connection problems which - though obviously on their network - Iburst tried unsuccessfully to prove were on my side. After 6 weeks of being patient, and pointing out to them what they must have known, the connection was repaired one night - it had to have been on their network.

All this while, my friend (connecting to a different tower - CSIR/Menlo Park) has had signal deteriorating, now to non-functional. I tested the signal with Eyeburst to find two signals tracking each other from the same distance away. Reflection most probably, that would corrupt signal. Iburst have refused to acknowledge or comment on this. Their approach to fault-finding has been method-less.

Iburst's lack of concern and ducking and diving has been rude. For the past 2 months my friend has paid for a service she has not been getting. That is breach of contract.

Fortunately she is not contracted in, so is now going to cancel her subscription, especially having seen the amazing quality and speed of mobile options. She will not get as much data as before, but at least will be able to use what she does buy.

As soon as my contract is done, I too will leave this devious and useless ISP behind.

 

[ginggs]

I tested the signal with Eyeburst to find two signals tracking each other from the same distance away. Reflection most probably, that would corrupt signal.

Reflections wouldn't have a different BSCC. I'm not sure what is causing them to track each other though, could there be any local interference; trees, rain?

I would recommend that your friend invests in a directional (panel) antenna and aims it at BSCC 12. Even though that base station is further away and the signal is slightly weaker, it is lightly loaded (1) compared with BSCC 27 which is heavily loaded (3).

 

[nevstarwader]

Reflections wouldn't have a different BSCC. I'm not sure what is causing them to track each other though, could there be any local interference; trees, rain?

I would recommend that your friend invests in a directional (panel) antenna and aims it at BSCC 12. Even though that base station is further away and the signal is slightly weaker, it is lightly loaded (1) compared with BSCC 27 which is heavily loaded (3).

Thanks for your response, but - the signal has been very good for most of the past 7 years so should not suddenly deteriorate over 2 months. She is line-of-site to the tower less than 1 km away. Iburst techie tried an antenna - that did not help much. Iburst techie had no interest in nor experience in something like the Eyeburst data. Said he knows nothing about towers - he only tests signal speed. Iburst were going to follow up - they have not done so nearly two weeks later despite emails to them and despite at least 6 weeks of emails and calls prior to that. See call-out references 780818 and 784457. Getting Iburst to take a real interest has become a hopeless endeavour.

 

[ginggs]

Thanks for your response, but - the signal has been very good for most of the past 7 years so should not suddenly deteriorate over 2 months.

Has the signal really deteriorated? Don't you think the load on BSCC 27 could have increased?

She is line-of-site to the tower less than 1 km away.

Yes, but that base station is heavily loaded.

Iburst techie tried an antenna - that did not help much. Iburst techie had no interest in nor experience in something like the Eyeburst data. Said he knows nothing about towers - he only tests signal speed.

I'm guessing then he didn't try aiming at BSCC 12.

Iburst were going to follow up - they have not done so nearly two weeks later despite emails to them and despite at least 6 weeks of emails and calls prior to that. See call-out references 780818 and 784457. Getting Iburst to take a real interest has become a hopeless endeavour.

PM your details to iBurst and r00igev@@r. I'm sure they can help.

 

[Rickster]

Im confused, does lower dB mean better signal or higher dB = better signal?

 

[ginggs]

Im confused, does lower dB mean better signal or higher dB = better signal?

In OP's graph the red signal is better than the blue one.

It's like temperature; -78 degrees is warmer (better) than -88 degrees.

 

[madrynn]

Your signal strength is very good.

The near precise uniformity of the interference on both towers (in my mind) suggest the source to be close to your location.
The interference may be caused by old wiring, bad geysers, faulty connector on a light switch or even a new neighbor growing pot using 500Watt lamps hooked up to a 5000kVA transformer xD. Hell, it could even be your modem power supply.

Before you give up completely, move your modem/antenna to a different location in your house (at the very least use a different plug). As far as possible switch off as much unused plugs and lights as you can... at the switchboard if possible (geiser, stove, lights & plugs).

If that still doesn't fix it, using a directional antenna could shield you from the interference, if the source is not in the antenna viewing/listening angle.

Unfortunately, I am myself yet to see a tower that's not completely overloaded. So go dsl if you can! And it's not that more expensive.

Laters.