I am having a joyous New Year, free from the hassles of SAOL. Across three 10 Gig accounts I had authentication problems from early on, sometimes hitting the reconnect button repeatedly for up to a minute.
The cherry on top (forget about my initial hassles when signing up), progressively shorter disconnects (where is this in my contract? I stand to be corrected here) as I came closer to my caps. I fully understand the logic behind the variable resets, but adjust your contract (include billing for overuse), don't limit the customer's account usage. A couple of calls to say "You have credit card details, just bill me if I go over", didn't seem to stem the tide of 1-2 hourly disconnects, even though I was told that it would be handled. Forget FTP or online gaming. This was with about 500 Meg left on the one account. Sheeesh! Small time business attitude. I must say, the support staff are very friendly, but nothing is ever accomplished from calling.
Allyoucaneat... fast and efficient. This year will be good
The cherry on top (forget about my initial hassles when signing up), progressively shorter disconnects (where is this in my contract? I stand to be corrected here) as I came closer to my caps. I fully understand the logic behind the variable resets, but adjust your contract (include billing for overuse), don't limit the customer's account usage. A couple of calls to say "You have credit card details, just bill me if I go over", didn't seem to stem the tide of 1-2 hourly disconnects, even though I was told that it would be handled. Forget FTP or online gaming. This was with about 500 Meg left on the one account. Sheeesh! Small time business attitude. I must say, the support staff are very friendly, but nothing is ever accomplished from calling.
Allyoucaneat... fast and efficient. This year will be good
