SixGunQuota16
New Member
- Joined
- Aug 29, 2017
- Messages
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Hi all,
So its been almost 4 months since I initially requested a refund from Telkom for a Credit on my cancelled account... I'm still waiting.
Long Story:
My Fibre package was mysteriously cancelled at the end of March 2019.
I was invoiced every month afterwards, despite the cancellation and paid each month for the package.
At the end of July I requested a refund for the credit amount which reflects on my account. (+-R3 500 credit) I received a reference number for this request.
A few days later a representative from Telkom phoned me and said that there is an issue on the accounts that they need to resolve before any refunds can be done. Almost immediately after the call, I received an SMS which stated that the reference number was closed.
I then proceeded to phone the billing department again, to request a refund, and received a new reference number.
About 2 weeks later I phoned again, to follow up on the request. This time the billing department informed me that the reference number was already closed. They then proceeded to load a new reference number and promised to follow up on the refund.
Again, 2 weeks late, the same story, reference number closed, but this time its been rejected. Never received an SMS stating any progress on the reference number.
I have, in the alst 4 weeks, phoned numerous times to follow up on the refund request and every time I get promised that they'll follow up and let me know. But nothing comes of it.
I have now received a phone number for the person attending to the refund request, apparently this person is not in the same department as the billing department.
When I eventually got a hold of the person, I was told that the problem on the accounts has not been resolved yet and therefore they cannot do any refund on my account.
So basically back where I started almost 4 months ago.
Short Story;
After multiple calls to the billing department, receiving multiple reference numbers and eventually speaking to the person attending to the refund request, I am told that nothing can be refunded as the cancellation department has to fix the accounts, which has now taken almost 4 months to do.
Any help or any way forward would be appreciated.
So its been almost 4 months since I initially requested a refund from Telkom for a Credit on my cancelled account... I'm still waiting.
Long Story:
My Fibre package was mysteriously cancelled at the end of March 2019.
I was invoiced every month afterwards, despite the cancellation and paid each month for the package.
At the end of July I requested a refund for the credit amount which reflects on my account. (+-R3 500 credit) I received a reference number for this request.
A few days later a representative from Telkom phoned me and said that there is an issue on the accounts that they need to resolve before any refunds can be done. Almost immediately after the call, I received an SMS which stated that the reference number was closed.
I then proceeded to phone the billing department again, to request a refund, and received a new reference number.
About 2 weeks later I phoned again, to follow up on the request. This time the billing department informed me that the reference number was already closed. They then proceeded to load a new reference number and promised to follow up on the refund.
Again, 2 weeks late, the same story, reference number closed, but this time its been rejected. Never received an SMS stating any progress on the reference number.
I have, in the alst 4 weeks, phoned numerous times to follow up on the refund request and every time I get promised that they'll follow up and let me know. But nothing comes of it.
I have now received a phone number for the person attending to the refund request, apparently this person is not in the same department as the billing department.
When I eventually got a hold of the person, I was told that the problem on the accounts has not been resolved yet and therefore they cannot do any refund on my account.
So basically back where I started almost 4 months ago.
Short Story;
After multiple calls to the billing department, receiving multiple reference numbers and eventually speaking to the person attending to the refund request, I am told that nothing can be refunded as the cancellation department has to fix the accounts, which has now taken almost 4 months to do.
Any help or any way forward would be appreciated.