AltCoinTrader issues anyone?

[brianj74]

I have been using the site since December with minimal issues and starting to trust it more, but now 2 issues...
- eth transferred to the site wallet not reflecting, also balance not the same as says on etherscan.io more than a week back
- 20 hours and counting for a Ltc withdrawal, yesterday

Have logged issues for both, no responses.
Any experiences / comments?

 

[|Blunt]

Yep, had that same issue this week. Made a ticket and the reply was simply.
"Thank you for your support.

Your withdrawal has been completed."

?????

replied to the ticket, no response. Next day called their help center a few times to eventually someone taking the call. I called at least 3 times before that and i just got a reply to leave a message

After the phone call they made the payment later that day

Really hope this isnt going to be a thing now

 

[brianj74]

My ltc withdrawal came thru a few hours after. Eth changes were made this morning.

Really worried about how much is /may be happening manually in the background.

 

[Former member 61586]

Yep, had that same issue this week. Made a ticket and the reply was simply.
"Thank you for your support.

Your withdrawal has been completed."

?????

replied to the ticket, no response. Next day called their help center a few times to eventually someone taking the call. I called at least 3 times before that and i just got a reply to leave a message

After the phone call they made the payment later that day

Really hope this isnt going to be a thing now

They have tried to screw me out of two deposits made into my BTC wallet. I had to query them and only after querying, did my deposits reflect. No explanation offered which leads me to believe if I hadn't queried it, I would have never received my deposit.