Altech Autopage

J

jbaillie

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Hey my mother in law had aphone know for 2 weeks and it has not been connected to cell network she been in twice to autopage and they keep saying its connected Please can someone offer me some advice what to do.
 
You go with the mother in law to autopage and try sort it out.

Otherwise try their call centre.

My experiences with autopage havent been great, so good luck.
 
I work at Autopage, well at least one of the shops. I shan't name which one for personnel
safety reasons.

All I can say is run. Run! and Don't stop!

What I have experienced here has made me decide to let my contract expire and move to
MTN. The people who run Autopage are completely inept and somehow always manage
to shift the blame to the stores. Oh, and they overcharge for things Itemised Billing etc.

RUN!
 
Was an Autopage client for 8yrs and had it when they treated me like a criminal for R13. This was due to their billing not making any sense and they could never tell me if they owed me the R13 or I owed them the money. Well it was cleared up when I got a very rude letter of demand.

2mths latter I cancelled my contract (had to wait for it to run its 24mths else I had to pay R10K for a R50pm contract for early termination).
 
Interesting. I haven't had problems with them in the 4 years I have been with them. Right now my I need to upgrade again but instead moved to a month-to-month contract whilst waiting for the N900. Problem is I don't know when I will be able to get this phone via someone else and till then its easier to stay on the month-to-month.
 
I cannot wait for my Altech Autopage contract to expire next month.

This month my account was just over R500 and I did not pay on time...my bad...I received their SMS saying that my account will now be suspended...then I went to check what happened on my internet banking and saw that I did not pay them (in between making other EFT's, they were skipped earlier in the month...oops)...

BUT then I saw that they had actually taken the money themselves...so I left it and the next day my service was cut off due to the unpaid account...

So I phoned them to reconnect my service, because they had already taken the money...my account was settled...and I asked the lady to explain why they could just take money from my account... the operator explained that their "debt collectors" took the money, because my account was in arrears...I do not have a debit order or anything with them...my arrangement is to pay via EFT...so they did not have my permission to just TAKE money?...plus they took it in 2 transactions...they took R500 (with R6 transaction fee) and then they took the rest of the amount (with another R6 transaction fee)...

I was late with my payment...my bad...but really...it was not like I had an account of R8 000 or like I had not paid it for months...
 
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Never speak to anyone at their contact centre because the agents are a bunch of clowns. Instead, demand to be transfered to the MD's office. The people in that office are always helpful and know their stuff. Their direct contact number is 0116505209. Ask for Thembinkhosi - he'll sort your problems out.
 
Personally I have found dealing with Autopage a pain in the arse.

About 3 months ago I got an sms from vodacom on my iPhone, something about visual voicemail for R10. I went and googled it and thought "Awesome, thats worth R10 just to see how it works" I replied yes to sign me up.
So about a month later I realize that it still has not been activated. So I give Vodacom a call. I get a confused call centre rep trying to figure out why it has not been activated. He tries a few things then he says: Ah. youre with Autopage. Sorry, you have to give them a call and find out why it has still not been activated.
I call Autopage and the moron on the phone does not even know what Visual Voicemail is. I give up.
Yesterday I get an sms from them " TADA, your visual voicemail has been activated". :rolleyes: I havent had my iPhone for about a month now.
 
Good Day,

Can anyone assist me... I had a contract with Autopage donkey years ago and i need a settlement letter i know the company closed down but where can I get assisted from? please anyone

Kind regards,
Mpumi
 
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