I must say, Telkom really impressed today. I reported my line fault at 9am today on the online fault reporting tool on telkom.co.za. By the time i left my house at 10am, a techie was at the street box fixing my line. By 1pm it was all fixed, with a call from the techie to confirm i was happy. He said he cut me over from the old cable to the new one so I shouldn't have another problem.
Let's hope this becomes the norm and is not an isolated incident, but i must say, I've had good service from Telkom the last few times i've had a problem. Despite their aging infrastructure, a quick repair is enough to make up for it.
Let's hope this becomes the norm and is not an isolated incident, but i must say, I've had good service from Telkom the last few times i've had a problem. Despite their aging infrastructure, a quick repair is enough to make up for it.
