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Question of the Day: What's the most interesting small town you've visited in South Africa?
Amazon payment discrepancy
- Thread starter saor
- Start date
C4Cat
Honorary Master
- Joined
- Nov 9, 2015
- Messages
- 14,305
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No harm in raising a support ticket
Yeah forgot their chat is quick to help. On it now thanks.
SauRoNZA
Honorary Master
That looks like it was billed in USD but quoted in ZAR.
You usually get asked at the end if you want to use Amazon’s converter or leave it to your bank, I suspect you said don’t use it and got billed in USD.
OR
It defaulted to one of the fancier shipping options without you noticing, which has almost happened to me before.
You usually get asked at the end if you want to use Amazon’s converter or leave it to your bank, I suspect you said don’t use it and got billed in USD.
OR
It defaulted to one of the fancier shipping options without you noticing, which has almost happened to me before.
Didn't see any such option (quite sure I've seen it previously but not this time). The quoted amount displayed a total in ZAR so figured that was fine. I'm fine with a few USD in either direction but 50%?
Anyway the support chat was a bit fruitless so will see what actually gets invoiced.
SauRoNZA
Honorary Master
Yeah I was about to say check the invoice.
Did the bank charge come through already?
It is weird that the $ value shown is correct so probably not a shipping thing then. Maybe their converter lost it’s mind momentarily.
Nah I was responding to the amount in the order confirmation email. Maybe jumped the gun, was just a big difference so wanted to catch it before payment went through.
¯\_(ツ)_/¯
Drifter
Honorary Master
The R745 probably includes duties and taxes.
SauRoNZA
Honorary Master
Those were already included under the Import Fees Deposit.
Totempole
Executive Member
It looks like R745 is the amount before the Gift Card value is deducted if you do the math.
So check what you were actually charged by your bank. Maybe the conversion is just buggy when a gift card discount is applied.
R745.16 / 46.16 = R16.14 per USD
R512.84 / 31.77 = R16.14 per USD
This can't be a coincidence.
It's possible that perhaps the gift card discount was disregarded in which case you'd need to get that sorted out with them.
RedViking
Nord of the South
Such a big difference, no. Definitely not right.
I also make sure conversion is done by Credit card company (pay in USD), it always works out cheaper than using PayPal or Amazon.
I also make sure conversion is done by Credit card company (pay in USD), it always works out cheaper than using PayPal or Amazon.
Mr Justice
Expert Member
Remember they estimate customs duty.
Sometimes they estimate high but they will reimburse you the difference once its cleared customs.
Sometimes they estimate high but they will reimburse you the difference once its cleared customs.
RedViking
Nord of the South
That's included in the total of 31.77 USD.
Something is clearly wrong 745 does not add up
Thanks. Ja strangely the support person didn't even register the voucher. They kept telling me R745 was the total. It's like the voucher registered in the checkout quote but then disappeared.
Cancelled the order as it was showing R712. Placed it again, this time the confirmation email has no ZAR amount but shows the correct USD amount. Guess even Amazon is wonky sometimes. Thx for the input.
¯\_(ツ)_/¯
¯\_(ツ)_/¯
Nerfherder
Honorary Master
On Canadian Amazon they add their VAT right at the end... its very frustrating.
That's pretty slow. I ordered something on the 30th of May and had it in my hands on Tuesday (7 June). Ordered something else on the 11th of May that didn't ship to South Arica so I had to go via Aramex Global Shopper and even that only took 14 days.