hondaboysa
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- Jan 3, 2013
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Question of the Day: What's the most interesting small town you've visited in South Africa?
Amobia
- Thread starter hondaboysa
- Start date
Murmaider
Expert Member
Don't waste your time.
I think I have opened about 200 support tickets with them in the last 6 months, their network is ****, their support is useless, they never return calls and their is always an issue on their network.
Rather save your money and go with Bitco : http://mybroadband.co.za/vb/showthread.php/609204-BitCo-Consumer-Review
I think I have opened about 200 support tickets with them in the last 6 months, their network is ****, their support is useless, they never return calls and their is always an issue on their network.
Rather save your money and go with Bitco : http://mybroadband.co.za/vb/showthread.php/609204-BitCo-Consumer-Review
MDE
Expert Member
Yes and contrary to what Murmaider has mentioned I have received the opposite. Fast speeds, helpful and no problems at all. I have been with them for two years now.
I've also been with them for over 2 years and happy with them. I do have occasional network issues but the tickets I log are closed within a day. The website and pricing is out of date though. I was paying R299 for the capped 3mbps line (5GB cap) but converted to the uncapped 1mbps for the same price.
It might not be as good or cheap as ADSL but its a good alternative for people without Telkom lines
It might not be as good or cheap as ADSL but its a good alternative for people without Telkom lines
satanboy
Psychonaut seven
Yeah, their website really needs some work.
randomhero187
Active Member
Stay far far away from them... their sales people are arrogant, the accounts department steals from you. wireless might be the future... but not with Amobia!
Well I have signed up with Amobia last week. I am in Pierre van Ryneveld, Centurion, which seems to be a WISP deadzone. I've tried BitCo, Neotel, Screamer and BSIT with no luck on LoS. I cannot yet comment on any of the accounts or billing issues since I am fairly new.
Here is what I can comment on so far:
Pre-Sales
The pre-sales was neither good nor bad. Amobia were prepared to do installations on any day, including Saterdays and Sundays, so that was nice. The initial site survey was done without technical equipment which left me skeptical, but I was willing to let the installation proceed based on that because I was desperate for internet (no adsl in complex). Another weird thing to note was that they did the site survey and installation on different dates, even though it was the same team. They were the first ones to do it this way around... which I found strange and time wasting.
Installation
The installation went a bit touch and go... The technicians did not bring their own lead, which was annoying since they had to install on the roof of a double story... They also had some trouble with the initial alignment, which was when I pointed out that they should use technical equipment for site surveys to avoid an embarrassing situation where they might not be able to install even though they passed the location during site survey.
They eventually managed to get everything working and the installation was fairly standard, I was neither unsatisfied nor particularly impressed.
Post-Installation
I never once received an e-mail to confirm whether the installation went well, and to welcome me. I also did not receive any information on how to access my Amobia e-mail address or any follow up sales call.
The Service itself
I signed up for a 4Mbps uncapped service. My speed test results are:
I should mention that last night I had very bad service, upon which the Support team informed me that they are experiencing some problems and are trying to resolve them. It is also worth noting that I seem to be paying for 4Mbps download and upload speed, which was refreshing.
Support
As mentioned I was able to phone their support desk last night, with little to no waiting time. This was at 10pm, so I was impressed. I have also phoned their support desk on a previous occasion to request assistance on a local network issue I had, as well as to assist me in getting an open NAT on my PS4, both of which they were able to assist me on. I have however yet to receive feedback on the ticket logged regarding the network issues they are experiencing.
Final Notes
I am still cautiously optimistic at this point. The speeds are good when they are consistent, and I have been able to do most of what I wanted to do. When asking about their FUP or soft caps, they informed me that they have moved away from soft caps and are now shaping P2P ports etc. I can notice this on my torrents, however this is not a deal breaker for me as long as I do not get throttled.
They do need to work on their communication and PR a bit. There is a lot less communication than I would expect, especially post-installation follow up. There is also no platform like a Facebook page to quickly reference things like network issues. Finally their website is fairly out of date and does not reflect current pricing models etc.
I'll probably write an update here in a week or two after I have tried some online gaming etc.
Here is what I can comment on so far:
Pre-Sales
The pre-sales was neither good nor bad. Amobia were prepared to do installations on any day, including Saterdays and Sundays, so that was nice. The initial site survey was done without technical equipment which left me skeptical, but I was willing to let the installation proceed based on that because I was desperate for internet (no adsl in complex). Another weird thing to note was that they did the site survey and installation on different dates, even though it was the same team. They were the first ones to do it this way around... which I found strange and time wasting.
Installation
The installation went a bit touch and go... The technicians did not bring their own lead, which was annoying since they had to install on the roof of a double story... They also had some trouble with the initial alignment, which was when I pointed out that they should use technical equipment for site surveys to avoid an embarrassing situation where they might not be able to install even though they passed the location during site survey.
They eventually managed to get everything working and the installation was fairly standard, I was neither unsatisfied nor particularly impressed.
Post-Installation
I never once received an e-mail to confirm whether the installation went well, and to welcome me. I also did not receive any information on how to access my Amobia e-mail address or any follow up sales call.
The Service itself
I signed up for a 4Mbps uncapped service. My speed test results are:
I should mention that last night I had very bad service, upon which the Support team informed me that they are experiencing some problems and are trying to resolve them. It is also worth noting that I seem to be paying for 4Mbps download and upload speed, which was refreshing.
Support
As mentioned I was able to phone their support desk last night, with little to no waiting time. This was at 10pm, so I was impressed. I have also phoned their support desk on a previous occasion to request assistance on a local network issue I had, as well as to assist me in getting an open NAT on my PS4, both of which they were able to assist me on. I have however yet to receive feedback on the ticket logged regarding the network issues they are experiencing.
Final Notes
I am still cautiously optimistic at this point. The speeds are good when they are consistent, and I have been able to do most of what I wanted to do. When asking about their FUP or soft caps, they informed me that they have moved away from soft caps and are now shaping P2P ports etc. I can notice this on my torrents, however this is not a deal breaker for me as long as I do not get throttled.
They do need to work on their communication and PR a bit. There is a lot less communication than I would expect, especially post-installation follow up. There is also no platform like a Facebook page to quickly reference things like network issues. Finally their website is fairly out of date and does not reflect current pricing models etc.
I'll probably write an update here in a week or two after I have tried some online gaming etc.
Neoprod
Honorary Master
Been with them for 4 years now and their support has been really good. Network is sometimes congested but they do sort it out withing a few hours.
I've probably logged about 20 tickets in all the time I've been with them so I would say their QoS is pretty great.
I've probably logged about 20 tickets in all the time I've been with them so I would say their QoS is pretty great.