Amobia

H

hhashali

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Hi Would anyone recommned Amobia as a ISP if not why not?
 
satanboy said:
LOL....

Have you noticed the Amobia bashing here? Obviously not.

Try to get them to answer an email. ZERO support.
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I had tno problems for 3 years until now. Even wrote them this email:

Dear Amobia

I hope this email finds you well. As I am not well! I am going to be as blunt as possible in this email as I am tired of being polite to a company that stopped valuing its small customers. I have personally been associated with Amobia for the past 3 years(had a different account before HAM006) and I must say till mid September last year I barely had any issues with you guys. When I migrated to my new account I was experiencing latency issues like there was no tomorrow up until November before I left for Namibia. You guys swore to me that it will be fixed upon my return from Namibia. While I was in Namibia I received an email from my bank on how you incorrectly debited my account and after heated exchange of emails you rectified that mistake by crediting my account. 3 months later (February) I come back to discover my latency issues are still persistent if not worse than before and to add to insult the QUALITY of my line was horrific. I phoned day after day week after week then 2 weeks ago Vernon managed to fix it only for me to start experiencing bigger problems! The biggest one being not having internet for the past 10 days and no that wasn't caused by him that was caused by Amobia not managing their infrastructures properly! Which to me is unheard of in all my experience!!!!! I even had to take out two separate mobile internet contracts from afrihost in order for me to remain connected and to do my work! I am fed up with this *** and everytime I phone, someone says they are monitoring my account and they will phone me back which they rarely/never do for an update! One time the manager even phoned and started apologising after I threatened to cancel my contract only then did another call out occur and still my internet is ***. I cannot game, browse or do any work and I cannot have multiple internet contracts when you are suppose to be my main ISP!

I CC'd Haarin as I recommended Amobia to him and he has hardly been associated with you for 2 weeks and he is disgusted by your service and in all fairness he has every right to be disgusted you should be ashamed of yourself. I have personally recommended more then 20 people in Summerstrand and most have taken up you as your provider. From now on I will never recommend you guys as I myself am disgusted. I have wasted over 600rand in airtime and Haarin God knows nearly 700rand trying to resolve this issue. It is not only us complaining there are plenty more and we are seeing nothing being done about it. A lot of your support staff are incompetent or give off that expression and only a handful know how Microtik equipement actually works! Haarin even told oaks to to subscribe with you!

I want to thank the few for always trying to resolve the issue. I have irritated the living hell out of them especially Shaun and Vernon in that regard to the point that I understand if the dodge me cause it is a IRRITATING ISSUE!

Tomorrow if our issues are not resolved I am going to lodge a complaint to your regulatory body being ISPA and I am going to lodge a complaint against you in terms of the CPA to the National Commission. Furthermore I am going to write my opinion, with Haarin, on our experience with Amobia of late. I have seen you have even stopped replying to HelloPeter and Mybroadband but I will nevertheless give my experience with you guys on those sites.

If you took my advise of learning to send out broadcasted emails informing your clients you are experiencing problems then people wouldn't have to vent and be left frustrated. You brought this onto yourself.

Furthermore this is an instuction for your accounts department to remove both Haarin's and I banking details from your accounts until further notice. As Haarin is going to demand a full refund for everything from installation fees to first moths rental and router costs incurred!

Warm regards
 
hhashali said:
I had tno problems for 3 years until now. Even wrote them this email:

Dear Amobia

I hope this email finds you well. As I am not well! I am going to be as blunt as possible in this email as I am tired of being polite to a company that stopped valuing its small customers. I have personally been associated with Amobia for the past 3 years(had a different account before HAM006) and I must say till mid September last year I barely had any issues with you guys. When I migrated to my new account I was experiencing latency issues like there was no tomorrow up until November before I left for Namibia. You guys swore to me that it will be fixed upon my return from Namibia. While I was in Namibia I received an email from my bank on how you incorrectly debited my account and after heated exchange of emails you rectified that mistake by crediting my account. 3 months later (February) I come back to discover my latency issues are still persistent if not worse than before and to add to insult the QUALITY of my line was horrific. I phoned day after day week after week then 2 weeks ago Vernon managed to fix it only for me to start experiencing bigger problems! The biggest one being not having internet for the past 10 days and no that wasn't caused by him that was caused by Amobia not managing their infrastructures properly! Which to me is unheard of in all my experience!!!!! I even had to take out two separate mobile internet contracts from afrihost in order for me to remain connected and to do my work! I am fed up with this *** and everytime I phone, someone says they are monitoring my account and they will phone me back which they rarely/never do for an update! One time the manager even phoned and started apologising after I threatened to cancel my contract only then did another call out occur and still my internet is ***. I cannot game, browse or do any work and I cannot have multiple internet contracts when you are suppose to be my main ISP!

I CC'd Haarin as I recommended Amobia to him and he has hardly been associated with you for 2 weeks and he is disgusted by your service and in all fairness he has every right to be disgusted you should be ashamed of yourself. I have personally recommended more then 20 people in Summerstrand and most have taken up you as your provider. From now on I will never recommend you guys as I myself am disgusted. I have wasted over 600rand in airtime and Haarin God knows nearly 700rand trying to resolve this issue. It is not only us complaining there are plenty more and we are seeing nothing being done about it. A lot of your support staff are incompetent or give off that expression and only a handful know how Microtik equipement actually works! Haarin even told oaks to to subscribe with you!

I want to thank the few for always trying to resolve the issue. I have irritated the living hell out of them especially Shaun and Vernon in that regard to the point that I understand if the dodge me cause it is a IRRITATING ISSUE!

Tomorrow if our issues are not resolved I am going to lodge a complaint to your regulatory body being ISPA and I am going to lodge a complaint against you in terms of the CPA to the National Commission. Furthermore I am going to write my opinion, with Haarin, on our experience with Amobia of late. I have seen you have even stopped replying to HelloPeter and Mybroadband but I will nevertheless give my experience with you guys on those sites.

If you took my advise of learning to send out broadcasted emails informing your clients you are experiencing problems then people wouldn't have to vent and be left frustrated. You brought this onto yourself.

Furthermore this is an instuction for your accounts department to remove both Haarin's and I banking details from your accounts until further notice. As Haarin is going to demand a full refund for everything from installation fees to first moths rental and router costs incurred!

Warm regards
Click to expand...

tl'dr
dilligaf
 
Oh No well I am glad the initial contract form had some things that I was questioning before I signed up for the LOS. things like accepting that the install fee must be paid upfront but no mention or quote in the email sent to me. Ambiguous AUP that left many statements open to interpretation, things like the condition of the equipment when the contract is cancelled and no mention of who will be responsible for returning the equipment or at whos cost.
Extra fee when not paying by debit order but by EFT - I think this one is actually a grey area
 
haha after complaining the manager stepped in and sorted out the mess. I have an odd feeling he also gave his staff a handful.
 
hhashali said:
haha after complaining the manager stepped in and sorted out the mess. I have an odd feeling he also gave his staff a handful.
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I doubt it...

After complaining for months....I told them to cancel my contract. Then they wanted to know how to keep me as a client. I said, "Answer my emails." Nothing....

and if you think my emais were complicated or difficult/aggressive

"Please send me your latest price list" = sent 5 times
 
karele said:
Oh No well I am glad the initial contract form had some things that I was questioning before I signed up for the LOS. things like accepting that the install fee must be paid upfront but no mention or quote in the email sent to me. Ambiguous AUP that left many statements open to interpretation, things like the condition of the equipment when the contract is cancelled and no mention of who will be responsible for returning the equipment or at whos cost.
Extra fee when not paying by debit order but by EFT - I think this one is actually a grey area
Click to expand...

There contract is simple but they are not lawyers. But ones you are connected it is a breeze when all is going well. Don't forget it is month to month contract. The reason for the equipment clauses is in case they need to upgrade or need to replace them they take the full costs of it. In relation to AUP that depends on the speed like for me on a 2mb it is 200gb but divide that by 3 every 10 days so roughly 70 gig every 10 days before being shaped.
 
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hhashali said:
There contract is simple but they are not lawyers. But ones you are connected it is a breeze when all is going well. Don't forget it is month to month contract. The reason for the equipment clauses is in case they need to upgrade or need to replace them they take the full costs of it. In relation to AUP that depends on the speed like for me on a 2mb it is 200gb but divide that by 3 every 10 days so roughly 70 gig every 10 days before being shaped.
Click to expand...

Please do not misunderstand, my comment was in respect of the OP and their experience it could have made a difference had I quoted the post to which I made the statement.

I need to add the following which may explain why I had these questions. I did not approach amobia directly for a request of service. I used a website posted here on mybb where you enter a request for service providers to contact you.
I had no idea of any initial costs (which is on the site listed below each product) or how the install process (listed in the T&C) worked which stalled my signing the contract, it was in a very abbreviated format just bulleting what stalled the process of signing the contract although, reading it now from a different prospective it may appear that I was questioning their services in general or their legal knowledge.

I have had no dealings that I can recall with amobia in the past and cannot comment on their level of service nor offerings.

The only concern I have and that I am questioning is why penalise a user for not using their debit order facility and I still question the legality of that. That is like going to checkers and having two prices on the shelf, one for cash customers and one for credit card users. IMO this is a "grey" area. I am paid on the last day of the month or last Friday which ever comes first before the close of business and if this happens to fall on a Friday monies will not be available in my account until the Tuesday. So now I feel penalised for protecting my credit rating and trying to avoid both their fee and the banks fee for a returned debit order.

The reason for the Oh no is that my usage patterns is similar to the OP usage patterns and the response was in exasperation as I have been struggling for days now to find someone to supply me a service in an area without ADSL or Ftth and thought that amobia would fit the bill.

I hope this clears it up and does not give others the wrong impression reading this thread.

And now its clear as day its not the OP but rather http://mybroadband.co.za/vb/showthread.php/787707-Amobia-internet-Stay-away that I meant to respond to :erm:
 
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I totally agree with you mate. The service they are delivering is below standard
 
They still need to come fetch their hardware from me. Been almost a year since I have cancelled.
 
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