An o/// for WBS + Support Center

[Ravilj]

First off I connect to the Bryanston tower. On Saturday the tower went down so speeds where in the sub 6KB/s region with 3-4 bar of signal. So I logged onto the iBurst network status page and what do I notice Bryantson tower was showing as down...I nearly fell off my chair so I called the support center and a nice lady answered the phone. I told her about this and she said that is correct and further she called the technicians while I was on the other line to give me a time frame. 10min the tower was back up and my speeds where in the 1.1Mb region and I was because a) I got good service b) turn around time was lightening quick c) I was told what was happening! Oh and no one told me that my MTU bla bla bla was the problem!

\o/ for WBS you are getting it right guys!

 

[sihen]

Thanks alot Ravilj,

My department will continue to move in a forward direction, the staff are being trained well.

Dylan

 

[guest2013-1]

yea, now all we need is longer hours on sundays too 24/7?

 

[sihen]

we are planning to go 24/7 from launch, might happen a week or so after but that are our plans

 

[slimothy]

*those are our plans

 

[guest2013-1]

can like to

 

[sihen]

heh sorry

*those are our plans

 

[guest2013-1]

hehehe, yea well, as long as you guys keep the more intelligent people working at call centre

 

[Luke7777]

*those are our plans

24/7 support, single plan, so....that is our plan

 

[slimothy]

bah, guess i shoulda read the whole thing

 

[guest2013-1]

24/7 support, single plan, so....that is our plan

i r speaking england okay?

 

[Luke7777]

noone is more elequent than you, my dear fellow