Another Good Experience (Believe It!)

[dr_phalange]

On friday night, Jozi had it's first real thunderstorm!

So I thought, perhaps I should unplug my ADSL - seeing as I didn't want to fry my new pc (and since lightning has destroyed about 2 mnet decoders and 1 56k modem in recent years)

On saturday morning though I awoke to one of my worst fears - my ADSL modem didn't want to sync. So I phoned the call centre and was surprised that someone actually answered the phone on a saturday The dude was very helpful and placed a fault query - 20 minutes later the technical department phoned and asked if I was still having a problem and if they could send a technician.

And hour later the technician showed up, and confirmed that it was a problem at the exchange - and that he'd try and fix it the same day (on a saturday I thought to myself, there goes my weekends planned downloads and MSN chats!) He also said that there might not be any ports avail (yada yada) so I was even more sceptical

BUT to my amazement he phoned back two hours later asking me to try log on - and hey presto, here I am again!

To make things even scarier, the technical support desk phoned back in the late afternoon to query the status of the fault!

All I can say is "Wow" and "Thanks".

Now about the hard-capping and port-shaping...

 

[Silent_Bob]

you are one of the lucky ones!

 

[Jack Goa]

... and then you woke up!!!!

 

[RichardP]

You are the lucky one.... my call was opened on saturday morning with the same problem.... and bupkiss!, nothing! Zero! ...

My modem Sync's beatifully! ;-) nothing else goes over the wire.

Richard

On friday night, Jozi had it's first real thunderstorm!

So I thought, perhaps I should unplug my ADSL - seeing as I didn't want to fry my new pc (and since lightning has destroyed about 2 mnet decoders and 1 56k modem in recent years)

On saturday morning though I awoke to one of my worst fears - my ADSL modem didn't want to sync. So I phoned the call centre and was surprised that someone actually answered the phone on a saturday The dude was very helpful and placed a fault query - 20 minutes later the technical department phoned and asked if I was still having a problem and if they could send a technician.

And hour later the technician showed up, and confirmed that it was a problem at the exchange - and that he'd try and fix it the same day (on a saturday I thought to myself, there goes my weekends planned downloads and MSN chats!) He also said that there might not be any ports avail (yada yada) so I was even more sceptical

BUT to my amazement he phoned back two hours later asking me to try log on - and hey presto, here I am again!

To make things even scarier, the technical support desk phoned back in the late afternoon to query the status of the fault!

All I can say is "Wow" and "Thanks".

Now about the hard-capping and port-shaping...

 

[photonman]

On friday night, Jozi had it's first real thunderstorm!

So I thought, perhaps I should unplug my ADSL - seeing as I didn't want to fry my new pc (and since lightning has destroyed about 2 mnet decoders and 1 56k modem in recent years)

On saturday morning though I awoke to one of my worst fears - my ADSL modem didn't want to sync. So I phoned the call centre and was surprised that someone actually answered the phone on a saturday The dude was very helpful and placed a fault query - 20 minutes later the technical department phoned and asked if I was still having a problem and if they could send a technician.

And hour later the technician showed up, and confirmed that it was a problem at the exchange - and that he'd try and fix it the same day (on a saturday I thought to myself, there goes my weekends planned downloads and MSN chats!) He also said that there might not be any ports avail (yada yada) so I was even more sceptical

BUT to my amazement he phoned back two hours later asking me to try log on - and hey presto, here I am again!

To make things even scarier, the technical support desk phoned back in the late afternoon to query the status of the fault!

All I can say is "Wow" and "Thanks".

Now about the hard-capping and port-shaping...

u see there is light at the end of the tunnel!

u didnt get any names prehaps? - so we all know who to ask for!

 

[LethalChicken]

Ask for 7 of 9 .... she is very helpfull .... and efficient ...

 

[Kimosabe]

I've always had good service from the tech guys from telkom, as shock as i am to say it there good guys. I've had them out here loads of times and they here after an hour after i call. Telkom gets one point for this....thats one! and thats the only point they'll ever get

 

[pupa]

The problem is not the techs or oher personel it is the call centre syndrome. It depends who you connect to somewhere in SA. 70% of them is technically clueless, brainless and have instructions to resolve the issue first line (Get rid off You). If you have contacts (not personal) then the service is excelent and once in a thousand your are lucky or you are just to damn easy to please.