HapticSimian
Honorary Master
As posted through MTNActive's (sic) query system:
I am reaching breaking point with MTN, after being a very satisfied customer for what must now be approaching 9 years...
I have been on the line to your helpdesk (808) daily since Monday, relating to two issues:
1. I upgraded from my ProCall120 contract to an AnyTime350 with an SE Xperia. Within 3 days cancelled the upgrade & returned the phone. I understand that the ProCall package no longer exists, but I am still being charged a R200 promo fee for a phone I no longer have.
2. MTNActive/Data bundles/Billing etc. The bigger of the two issues. I HAVE NOT USED A R1000's WORTH OF DATA OUT OF BUNDLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I made very sure that I keep tabs on my data usage through *162* - NOT ONCE HAVE I EXCEEDED THE AMOUNT REFLECTED. Going through my unbilled calls, as one example, I've got a R96 call shown on the 9th of April - 2 days after my billing cycle. How do you explain a R100 data call when I should have 99% of my 2gb bundle still available???
The same logic applies to a number of charged calls in the period April 9th to April 14th - it is absolutely impossible that I exceeded my bundle 2 days into the cycle - why am I being charged for these calls? You are charging me for a total of about 1gb's worth of PSD calls over a period ranging from March 9th to May 7th. With a rolling 2gb bundle this is a physical impossibility!!
To add insult to injury, I've seen my available data on my bundle deplete by about 100meg a day for the last 4 or 5 days, while doing nothing more severe than the odd weather update during that time. I spoke to Bongi yesterday, who told me that I've got 1.7gig available. Today, according to 16202, I've got 1.49gig left - how do you explain this with my phone switched to GSM for 95% of this 24hour period???
Your data bundle is the only connection I've got to the outside world from home. Funny thing is, I'm to #$%@-scared to use it.
WHAT THE HELL IS GOING ON??? Would someone please show some common courtesy, pick up a damn telephone, and let me know... Failure to resolve these issues will leave me no choice but to port to Vodacom - at least it seems they can keep their billing system in check...
I've PM'd this to Dr_Data and Pitbull - awaiting feedback. Haven't gone the HelloPeter-route (yet). Thought others should know as well...
*UPDATE*
Checked my remaining data:
MTN 808 helpdesk yesterday - 1.7gb
*162* - 1.6gb
phoning 16202 - 1.49gb
And that all with me barely having used my data connection this month. I was in the Kruger for a week, and since this whole billing debacle has started I'm honestly too scared to...
I am reaching breaking point with MTN, after being a very satisfied customer for what must now be approaching 9 years...
I have been on the line to your helpdesk (808) daily since Monday, relating to two issues:
1. I upgraded from my ProCall120 contract to an AnyTime350 with an SE Xperia. Within 3 days cancelled the upgrade & returned the phone. I understand that the ProCall package no longer exists, but I am still being charged a R200 promo fee for a phone I no longer have.
2. MTNActive/Data bundles/Billing etc. The bigger of the two issues. I HAVE NOT USED A R1000's WORTH OF DATA OUT OF BUNDLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I made very sure that I keep tabs on my data usage through *162* - NOT ONCE HAVE I EXCEEDED THE AMOUNT REFLECTED. Going through my unbilled calls, as one example, I've got a R96 call shown on the 9th of April - 2 days after my billing cycle. How do you explain a R100 data call when I should have 99% of my 2gb bundle still available???
The same logic applies to a number of charged calls in the period April 9th to April 14th - it is absolutely impossible that I exceeded my bundle 2 days into the cycle - why am I being charged for these calls? You are charging me for a total of about 1gb's worth of PSD calls over a period ranging from March 9th to May 7th. With a rolling 2gb bundle this is a physical impossibility!!
To add insult to injury, I've seen my available data on my bundle deplete by about 100meg a day for the last 4 or 5 days, while doing nothing more severe than the odd weather update during that time. I spoke to Bongi yesterday, who told me that I've got 1.7gig available. Today, according to 16202, I've got 1.49gig left - how do you explain this with my phone switched to GSM for 95% of this 24hour period???
Your data bundle is the only connection I've got to the outside world from home. Funny thing is, I'm to #$%@-scared to use it.
WHAT THE HELL IS GOING ON??? Would someone please show some common courtesy, pick up a damn telephone, and let me know... Failure to resolve these issues will leave me no choice but to port to Vodacom - at least it seems they can keep their billing system in check...
I've PM'd this to Dr_Data and Pitbull - awaiting feedback. Haven't gone the HelloPeter-route (yet). Thought others should know as well...
*UPDATE*
Checked my remaining data:
MTN 808 helpdesk yesterday - 1.7gb
*162* - 1.6gb
phoning 16202 - 1.49gb
And that all with me barely having used my data connection this month. I was in the Kruger for a week, and since this whole billing debacle has started I'm honestly too scared to...
