-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Have you ever been to an airshow?
Another useless interaction with WebAfrica support
- Thread starter Mist4h20
- Start date
F
Former member 61586
Guest
As someone who has had the clusterfck of dealing with Google Play support this past week, this service is pretty top notch.
Mist4h20
Senior Member
- Joined
- Oct 8, 2018
- Messages
- 707
- Reaction score
- 283
They did go on to apologise when I reiterated that Im not happy with the support, still no answer to my question, anyhoo, over it. Requested this thread to be deleted.
DapperDanMan
Honorary Master
Next time just call MWEB instead?
cobusv
Senior Member
oh hell no! even worse!
DapperDanMan
Honorary Master
Vinkel & Koljander ...
cobusv
Senior Member
Exactly!
NarrowBandFtw
Honorary Master
WebAfrica seems to have stuffed up their payments run for January, I got a message that my scheduled card payment failed and I'll be disconnected if I don't pay ... ended up paying with the same card, no problem
so not just limited to debit orders
fwiw that support drone was of course talking complete k@k, the 1st of January is a public holiday, your debit order will not go off on a public holiday i.e. outside of banking hours
it should have been the 2nd of Jan
DapperDanMan
Honorary Master
DapperDanMan
Honorary Master
But now we're almost at the 4th of January ...
NarrowBandFtw
Honorary Master
true, like I said Webafrica seems to have messed up things from their end this month
but to add insult to injury, the support drone said the debit order should have gone off on the 1st, which is impossible on the 1st of January every year
airborne
Honorary Master
- Joined
- Jul 13, 2007
- Messages
- 28,485
- Reaction score
- 14,769
I’ve always wondered about that, why did you need to get hold of them and what was the outcome?
Carl_Johnson
Expert Member
Phew I actually just double checked to see if my debit went off. I see it did.
F
Former member 61586
Guest
Bought R1000 gift card to spend on a mobile game for in-app purchases. Transaction declined because, and I sht you not, "this gift card can only be used in South Africa".
Google Play has no idea how to fix the problem. I'm out R1000.
Are you using a vpn?
F
Former member 61586
Guest
No. I did however try to use a vpn when the problem occured to rectify the problem. Nothing works.
Mist4h20
Senior Member
- Joined
- Oct 8, 2018
- Messages
- 707
- Reaction score
- 283
I did the same now they've deducted the debit order too. Fun.
Mist4h20
Senior Member
- Joined
- Oct 8, 2018
- Messages
- 707
- Reaction score
- 283
So here's the deal, they basically forced me to manually pay (which is currently uncleared on my bank account) I'm assuming this will clear as per normal in a day or two, but they've debited the payment from my account as well, anyone have any advice since going back to support is utterly useless, they don't see any payment on their side apparently even though when I'm logged on the portal it shows no outstanding balance, I feel I'm hitting a brick wall situation with the support when I'm asking what I should do.
Options are:
1. Reverse debit order.
2. Wait for manual payment to to clear and send bank statements to WebAfrica hoping they can sort it out.
3. Any suggestions welcome.
Options are:
1. Reverse debit order.
2. Wait for manual payment to to clear and send bank statements to WebAfrica hoping they can sort it out.
3. Any suggestions welcome.
Webafrica is the worst ISP ever, made payment via link because debit order wasnt done on agreed day, the 1st. Now they are telling me they havent received payment and tried debiting my acc and there were no funds. I have been sending them pop but they say they didnt receive payment. Pathetic!!!!