Antowan from quicktek IS THE MAN!

I tried to buy a 23" samsung lcd from Antowan, he did not even bother to reply to me. So I eventually bought it from Eitai (Digital Addiction). He even brought the screen out to me on the east rand. So for me....Eitai is the MAN!
 
zophas said:
I tried to buy a 23" samsung lcd from Antowan, he did not even bother to reply to me. So I eventually bought it from Eitai (Digital Addiction). He even brought the screen out to me on the east rand. So for me....Eitai is the MAN!
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LOL

That's not nice :).Why not create your own,why did you have to piss on this one.
 
zophas said:
I tried to buy a 23" samsung lcd from Antowan, he did not even bother to reply to me. So I eventually bought it from Eitai (Digital Addiction). He even brought the screen out to me on the east rand. So for me....Eitai is the MAN!
Click to expand...

I had quite the opposite experience. He contacted me within minutes after my inquiry and let me know that unfortunately he was sold out but would try to find one.
Antowan is always friendly even when he can't help.

Antowan ftw!
 
Stokstert said:
I had quite the opposite experience. He contacted me within minutes after my inquiry and let me know that unfortunately he was sold out but would try to find one.
Antowan is always friendly even when he can't help.

Antowan ftw!
Click to expand...

Hi Stokstert.

I just found this thread and was hoping I could comment.

I apologise for causing any inconvenience. I try my utmost to get back to everyone. And I try my best to ensure that if I don't, Eon (my employee does). This month though, we have undergone some major changes, such as moving offices to Fourways, moving our email system over from normal pop to Gmail for domains, and various other changes.

It is becoming increasingly difficult to find emails we need to get back to because, as bad as it may sound, I do forget sometimes ... so everyday I go through the last 3 days of emails to make sure I don't miss something, but I sometimes miss it anyway.

Hence, I have made the decision to move over to a ticket based enquiry system where everything is handled through a ticket. The reason for this is we can label the tickets in levels of urgency and also easily see which ones still need replying to at a click of a button. I will be implementing the system just after my new website launches.

I hope you will give us a second chance ... we really do try our best to please everyone ... from the beginning I've always said I want my service levels to be the highest ... and I like to come accross criticisms like this because then I know where to improve.

Regards

Itai
 
Oh right :p ... been having lots of late nights trying to get my damn new site up ... its taken 2 days for me just to get 28 motherboards on :/ ... plus programming, plus other products, plus gfx design, plus all the other regular DA stuff and work ... my brain is friend :/

But in any case, my statement still stands on what the underlying point was ;)
 
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