Any recourse for Telkom blunder?

[WolfByte]

Hi Guys,

Would anyone know if there is any form of recourse for an issue that was caused by inept Telkom staff?

I called on Saturday morning to cancel my telkom ADSL data package at the end of this month and specified i wanted to keep the line as i was just changing providers. Not even an hour later i find my line is no longer working, after over three hours on my cellphone calling their useless call center i eventually had to go in this morning to a Telkom store only to be told they'd cancelled everything. I now have to order another adsl line and probably pay another connection fee. This is after their initial messup of moving my line from my previous premises which wound up in high cellphone calls and data usage as well due to poor coverage.

We have paid subscriptions for online services we have not been able to use, as well as a fee for changing our landline number on the simplex intercom and a host of other things we now have to change because they've been registered to the landline number.

Thanks for any useful advice in advance

 

[MickeyD]

All their calls are recorded. Request them to find your call and listen to your instructions.

Refuse to pay the connection fee and demand that they reinstate your ADSL line immediately and at no cost to you.

Do this in writing. Select "Escalations" here: http://www.telkom.co.za/sites/contactus/