InternetSwag
Expert Member
- Joined
- Jan 24, 2012
- Messages
- 3,747
For a gym membership.
I took out a contract at one of the cheaper gyms in SA, in Jan 2018. It's long since expired. But they kept charging me. Even after multiple attempts to cancel.
I first called, they said its 30 working days to cancel, I followed that procedure. Still get debited. Called again, they said no I must email them, and supplied me an email address. I mailed that email address, no response or acknowledgement. I call again, they say no I must email, give me the same email address. Tell them that didn't work, they said I must cancel in the gym.
I go to the gym and cancel, guy half heartedly takes my ID number and membership number, says he'll process it. Never heard anything again. Get debited again.
National lockdown happens in 2020, I get charged every month. For a service I cannot use nor want.
It's now 2021, can I just block the debit order? I honestly don't know what to do anymore, it's literally impossible to cancel. I'm sure they prey on people like this and do it forever on purpose.
Any advice?
I took out a contract at one of the cheaper gyms in SA, in Jan 2018. It's long since expired. But they kept charging me. Even after multiple attempts to cancel.
I first called, they said its 30 working days to cancel, I followed that procedure. Still get debited. Called again, they said no I must email them, and supplied me an email address. I mailed that email address, no response or acknowledgement. I call again, they say no I must email, give me the same email address. Tell them that didn't work, they said I must cancel in the gym.
I go to the gym and cancel, guy half heartedly takes my ID number and membership number, says he'll process it. Never heard anything again. Get debited again.
National lockdown happens in 2020, I get charged every month. For a service I cannot use nor want.
It's now 2021, can I just block the debit order? I honestly don't know what to do anymore, it's literally impossible to cancel. I'm sure they prey on people like this and do it forever on purpose.
Any advice?