Anyone got a contact at Vericred?

[Zellephant]

I have for months been battling with an unauthorised debit order of R500.00 that goes off like clockwork on the 1st of every month on my account from a seemingly very dodgy collections agency called Vericred, based in Potchefstroom of all places.

I have tried with no success to reverse it and cancel it through online banking, but that’s not possible, and FNB call centre and in branch consultants can’t help either, as somehow these bastards have “blocked” FNB from being able to stop or reverse their debit orders (how is this even possible).

I have tried endlessly to sort this out with Vericred, but they are impossible to deal with. They have a WhatsApp line, but it is never answered. When I call them, either they don’t answer, or they answer but then can’t hear me, and the couple of times I have gotten through and actually spoken to someone, they ask for my ID etc to verify my account, then say someone will call me back, but this has never happened now. This has been going on for at least 8 months now. So they have taken over R4000.00 off me, and I have no idea what for.

 

[RedViking]

Small claims court maybe?

Also close account with FNB.

 

[Zellephant]

Small claims court maybe?

Also close account with FNB.

Can’t just close an account for something like this. That requires a hell of a lot of other work, and my issue isn’t with FNB (although it is annoying they can’t overide this apparent block this company has put on cancelling debit orders)

 

[Zellephant]

Okay. I did check now, somewhere along the line I must have accepted the debicheck mandate for this debit order, because it is listed under my authorised debit orders, but I don’t remember doing this, nor what it is for, and the reference on my statement doesn’t help clearing that bit up.

How do you cancel a debicheck mandate debit order, when the party collecting the funds off your account refuses to play ball?

Will contact my banker directly as well later today, but I fear that will get the same answer as before.

 

[B-1]

Small claims court maybe?

Also close account with FNB.

They dont close accounts they just make them dormant. They will still let the DO run even though you asked for the account to close and run up a negative balance. As a bonus they will stop sending statements so you wont know until they come knocking to collect.

 

[airborne]

Okay. I did check now, somewhere along the line I must have accepted the debicheck mandate for this debit order, because it is listed under my authorised debit orders, but I don’t remember doing this, nor what it is for, and the reference on my statement doesn’t help clearing that bit up.

How do you cancel a debicheck mandate debit order, when the party collecting the funds off your account refuses to play ball?

Will contact my banker directly as well later today, but I fear that will get the same answer as before.

Just cancel the debicheck mandate in the FNB app

 

[RedViking]

Can’t just close an account for something like this. That requires a hell of a lot of other work, and my issue isn’t with FNB (although it is annoying they can’t overide this apparent block this company has put on cancelling debit orders)

Well its costing you R4000 so far and counting. Seems worth it to me.

 

[RedViking]

They dont close accounts they just make them dormant. They will still let the DO run even though you asked for the account to close and run up a negative balance. As a bonus they will stop sending statements so you wont know until they come knocking to collect.

Oh well. Damned if you do, damned if you don't.

 

[epah]

All I know is this isnt FNB's fault. its always user error! FNB never ferks up.

 

[Zellephant]

Well its costing you R4000 so far and counting. Seems worth it to me.

Yes, but the issue doesn’t seem to be an FNB issue, it’s an issue with a collections company called VeriCred.

Just cancel the debicheck mandate in the FNB app

How do I do that? There doesn’t seem to be an option to do this? That is why I called the bank, and they say they can’t cancel it because somehow this collections agency has blocked them from being able to.

 

[Zellephant]

Just cancel the debicheck mandate in the FNB app

I have tried doing this, and there is no option to do so.

Under Debicheck mandates, all I see is this (It’s the Revericred debit order I am trying to stop)

If I click on Vericred in that menu I just get a screen detailing the details of the Debit Order Mandate.

If I try dispute it via the “My Debit Orders” menu on the FNB app, I get a screen that says I must call the call centre for assistance, and the call centre than says they can’t assist as they have been blocked by Vericred.

 

[Deandbn]

Yes, but the issue doesn’t seem to be an FNB issue, it’s an issue with a collections company called VeriCred.

How do I do that? There doesn’t seem to be an option to do this? That is why I called the bank, and they say they can’t cancel it because somehow this collections agency has blocked them from being able to.

Let's get one thing straight.. It is your money that the bank is looking after for you.. Instruct your bank in writing to not pay. Take the letter on paper to the bank and have them sign receipt of that letter. After that if they pay then they are liable to restore your money which they have paid out contrary to your written signed instructions. If they will not do this then take the bank to the small claims court as somebody else suggested.

 

[Sepeng]

Late to the party but for a DebiCheck mandate, you need to go into a branch and suspend the mandate I think; you can say the good received did not line up to what was promised. You can then dispute the next transaction on your app, and keep disputing until they stop trying to debit or potentially even stop the debit.
Only thing I can't speak to is if this company will potentially try blacklist you for non-payment.