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Question of the Day: What's the most interesting small town you've visited in South Africa?
Anyone using fibrestream?
- Thread starter SNot0ssie
- Start date
I see on the alberton whatsapp group there are a couple and they are happy. I can't trust WISPs anymore though, so I will sit with my ADSL till fibre is available.
koeksGHT
Dealer
They operate out the East mostly, they are joining the fibre game too. They are mainly a WISP I think tho.
Once you have tested most of them and experienced bad service from all of them, that's when you get the trust issues. I myself have wasted plenty of money on testing most of them and will never again easily use them.
quincarroll
Active Member
I am currently using Fibre Stream. I am VERY happy with them so far. There have been 2 times that I have had where speeds dropped to about 30%-50% of what it should be, and both times the issue was resolved pretty fast, and support kept me up to date on the issue, while being sorted out.
My current connection is 10 mbps dl/10 mbps ul with a 1:1 contention ratio, and I speed test at over 11 mbps most of the time.
I have used one other WISP before Fibre Stream. The only reason I switched was because I spoke to a couple of people who use them, and they were and still are very happy with their connections and service.
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I am assuming you are paying quite a bit for this connection.
Or you are under the wrong impression.ichocolate
Senior Member
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Yeh strange cause i spoke to X from Fibrestream and he tuned me that contention can never be 1:1
The funny thing is that on my quote it says 1:1
so now i dont know if i want to laugh or not.
Equipment is ~3800 with vat which i think is fair as the hardware does become yours, BUT it still seems a bit steep for me.
You can contract that cost over a period but yeh u are still paying ~3800.
All areas common or popular, just need Fibre this Christmas, really. We have waited far to long now.
Also note, Wirulink , from the chat i had, do not let go of their equipment to you as you will always be renting it.
The funny thing is that on my quote it says 1:1
so now i dont know if i want to laugh or not.
Equipment is ~3800 with vat which i think is fair as the hardware does become yours, BUT it still seems a bit steep for me.
You can contract that cost over a period but yeh u are still paying ~3800.
All areas common or popular, just need Fibre this Christmas, really. We have waited far to long now.
Also note, Wirulink , from the chat i had, do not let go of their equipment to you as you will always be renting it.
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Hi Guys,
I know for a fact, that Fibre Stream home connections are NOT 1:1....their speeds might be great, however i know they work really hard at keeping the network up. I have personally been told by X that this is a 1:15 contention ratio. I have also experienced connectivity issues in the past (as you would with ant WISP) but i must say that i have had quicker feedback and resolution than i have being connected with anybody else....
I know for a fact, that Fibre Stream home connections are NOT 1:1....their speeds might be great, however i know they work really hard at keeping the network up. I have personally been told by X that this is a 1:15 contention ratio. I have also experienced connectivity issues in the past (as you would with ant WISP) but i must say that i have had quicker feedback and resolution than i have being connected with anybody else....
I agree, they service is really poor and they blame you for not having your speed quota. They tend to use the expression " you have maxed your line" of which none of it is true and as a mentioned to them I have to use what I am paying for ... If you're not the patient and think twice
Shirley Douglas
New Member
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May I please have connections into the Alberton group that are unhappy with FibreStream - I am also taking them to the ombud so the more the merrier!
We have used their services since August last year. there has hardly been a week without downtime. We live on a plot 27km from Alberton and they are about the only ones offering a service other than LTE. We pay for a 10meg connection that suddenly had a steep monthly increase after just 2 months. We paid out right for the installation.. We seldom get our 10meg though. Mostly get around 1 or 2 meg. A lightening strike damaged the equipment they replaced the router and LNB only but charged us for a full installation. Apparently they don't have a code for repairing charges and simply bill you for a full installation. I asked for the balance of the equipment seeing as how we had paid for it. they agreed but to date nothing has been delivered. Kelly in accounts is very arrogant. We asked for an invoice for our insurance claim. Two months later we were still waiting despite numerous emails and phone calls. They don't do invoices for insurance claims. Eventually we got a letter but our insurance has rejected it. We have given up. As I run an online business I'm forced to stick with them for now but I'll be watching for another. Last thing, we paid the monthly bill but used their invoice number as a reference. We got billed an additional R150.00 for using the incorrect reference number. we were told that we must use our account number. We complained and were told tough that's how it is. Don't pay we will cut you off. We have paid over R7000.00 on equipment now so are bit stuck with Fibrestream. I warn you though we are not alone in the customer complaints arena
christoffv
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Here is my 2c about Fibrestream. Don't use Fibrestream.
1. They don't give you an public ip if you want to access your CCTV or VPN.
2. They just can't get it right to do port forwarding, they don't know how it works. Struggled for two weeks and I have give up on them.
3. Accounts is another nightmare if you cancel, I am struggling now for 8 days(work days) now to cancel my account
1. They don't give you an public ip if you want to access your CCTV or VPN.
2. They just can't get it right to do port forwarding, they don't know how it works. Struggled for two weeks and I have give up on them.
3. Accounts is another nightmare if you cancel, I am struggling now for 8 days(work days) now to cancel my account
I have been battling for more than a year with fibrestream to refund me. They had me pay the full installation fee with the promise that I will be up and running within 2 days, only to arrive at my home and there was no line of sight with the tower. They then told me they will send experts and other equipment. I am still waiting. After going backwards and forwards for about a week or 2, they just dropped out of the picture without any installation or plan. After many phone calls and no response from Fibrestream, and even a few direct conversations with their CEO, I gave up and consulted a lawyer. This (correspondence and demands from the lawyer) yielded no response at all. I now have additional costs for the lawyer and still no back payment form Fibrestream. My next step is to either go to the court of small claims since the initial amount is less than R7000, or the comsumer protection people. Is there anybody on this forum who managed to get any results via this route. At the moment I am discouraged to start this whole process but on the other hand I feel it is a matter of principle to be paid back my money. Fibrestream did not install any equipment in or on my home and never even tried to contact me in more than a year of many letters and phone calls and requests. This is totally unprofessional and unacceptable. I have paid them almost R5000!
I have given notice to terminate. Now they are asking a cancellation fee similar to your monthly installment. We pay in advance. Therefore your last installment is relevant to your notice period. They also mention 30 calendar days although terms and conditions mention 30 days notice.
I paid 3700 for installation and a 12 month contract which was 20 months ago, but they want the router back or charge me 1999???
Can't speak with them as cancellations are outsourced and work with mails only.
Stay away as far as possible.
Ernest Stipp
I paid 3700 for installation and a 12 month contract which was 20 months ago, but they want the router back or charge me 1999???
Can't speak with them as cancellations are outsourced and work with mails only.
Stay away as far as possible.
Ernest Stipp
JakeLocust
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Apologies to Necro this thread.. BUT if i can at least help only 1 person to NOT sign up with them.. then i will try..
I signed up for R751 a month, on a 3 year contract ( got free installation Fibre) . 2 months in they increased the price to R803.. ???
Now 12 months in i just got a notice the price will now be R899..(way more than all other ISP's (20up/20down) Their accounting team (1 lady) is horrible! they slap you fines and fees nilly dilly.. and you have to fight to get them removed. staff threw the phone down in my ear on more than 2 occasions.. trying to cancel they told me I owe them R16k..
I've given my case to the ombudsman. hopefully they can help me get out of this SCAM..
Since I've approached the ombudsman 2 weeks ago, my internet has gone from ok to horrible.. when i open Youtube i get a black page that says video can't be displayed. then after about 5 seconds the video will start to play. I think they have throttled me somehow. speed test still shows 20/20 though.. only my streaming services (youtube/netflix) affected..
Do yourself a favor.. STAY AWAY from FIBRESTREAM formerly known as SKYFI.. don't say i didn't warn you..
I signed up for R751 a month, on a 3 year contract ( got free installation Fibre) . 2 months in they increased the price to R803.. ???
Now 12 months in i just got a notice the price will now be R899..(way more than all other ISP's (20up/20down) Their accounting team (1 lady) is horrible! they slap you fines and fees nilly dilly.. and you have to fight to get them removed. staff threw the phone down in my ear on more than 2 occasions.. trying to cancel they told me I owe them R16k..
I've given my case to the ombudsman. hopefully they can help me get out of this SCAM..
Since I've approached the ombudsman 2 weeks ago, my internet has gone from ok to horrible.. when i open Youtube i get a black page that says video can't be displayed. then after about 5 seconds the video will start to play. I think they have throttled me somehow. speed test still shows 20/20 though.. only my streaming services (youtube/netflix) affected..
Do yourself a favor.. STAY AWAY from FIBRESTREAM formerly known as SKYFI.. don't say i didn't warn you..
I agree I have been with them for just a few month I'm paying for a 10meg line but the speeds are below 2megs I have sent them speed tests I conducted and all they want is to sent out a technician and I'm not having it the system was installed a few months ago and already they want me to pay a call out fee so they can come and sort out a issue that was never install correctly so what I am doing is getting as much people to sign a partition so we can get ICASA to look into this company thats in breach of its own contract.
They increasing the installments but they fail to deliver on the service they rendering. Well I'm not paying for what they supply.
This f***ing people are ripping us off
Good day
Please fill out this document like the attached should you be having issues with Fibrestream as this is something that really needs the attention of ICASA .
The document can be found on the ICASA website right at the bottom.
Many thanks
Gregory