Apple Support in S.Africa

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sportpro

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I have a horror story with an Imac, that I bought on leaving the UK, and never worked.

The machine, was sent to a S.Africa (Apple service centre), and returned to me, un-fixed.

I brought it back to the UK, where local Apple, told me :

The internal cables connecting the motherboard to the Screen had been severed (its in a closed box, only opened by an authorised rep).

The Ram had been stolen.

The initial fault, of a faulty power-supply wasnt fixed, but on trying, the motherboard got blown.

I would seriously advise, anyone buying an Apple from an overseas vendor, to get multi-yr warranties, and return it to be fixed out of country.

Local agents .. well, I was robbed by them, and have unpleasant things to say.
 
Multi-year warranty won't do you any good if Apple thinks the product has been damaged.

Which Apple shop in South Africa did you take it to?
 
sportpro said:
I have a horror story with an Imac, that I bought on leaving the UK, and never worked.

The machine, was sent to a S.Africa (Apple service centre), and returned to me, un-fixed.

I brought it back to the UK, where local Apple, told me :

The internal cables connecting the motherboard to the Screen had been severed (its in a closed box, only opened by an authorised rep).

The Ram had been stolen.

The initial fault, of a faulty power-supply wasnt fixed, but on trying, the motherboard got blown.

I would seriously advise, anyone buying an Apple from an overseas vendor, to get multi-yr warranties, and return it to be fixed out of country.

Local agents .. well, I was robbed by them, and have unpleasant things to say.
Click to expand...
Could you clear up exactly where you bought the iMac? I can't be sure if you purchased it in SA or the UK.
 
The imac was bought at Heathrow, in the UK.

The whole episode has pissed-me off, not least, as Apple UK, will not provide pictures of the internals etc or, provide
the report of problems, without me going thru their legal dept.

I wish I could name the SA centre, as they, or the intermediary, ripped me off .. but, have been advised not to.

I have sent multiple reports to Apple forums, and they usually get pulled, within 2 hrs.

As I say, in future, I would

1. Be v reluctant to buy Apple product
2. Take the machine for repair, back to UK or US -- as mind blowingly stupid, that seems.
 
You didn't by any chance test the iMac after buying it in the UK, before it came to SA?
I'd bet my money it worked and it got that screwed up in SA.
Sorry to hear though.
 
sportpro said:
I wish I could name the SA centre, as they, or the intermediary, ripped me off .. but, have been advised not to.
Click to expand...
By whom? Or what? What will they do? We have a right to know as well.

I also know a lady who had her iMac "serviced", at a local Apple retailer, for like R2000 or something. They didn't do anything to it! Apparently they ran a virus scan and stuff. :p
 
b1scu1t said:
You didn't by any chance test the iMac after buying it in the UK, before it came to SA?
I'd bet my money it worked and it got that screwed up in SA.
Sorry to hear though.
Click to expand...
Why? It could just as easily been a dud repackaged in the UK, couldn't it? I mean if I was looking to offload a broken machine then that would be the perfect place to do it.
 
One of the reasons I took it back to the uk, was that, local Apple, said it would cost R14000 to fix.

This, was a blatant rip-off, as, uk cost, for a power supply, is £110, and a motherboard £350. So, R5000.

A new machine, now costs .. About £950 .. Prices do seem to get cheaper, but, part of the problem, is that
A fixed machine comes with 3 mth warranty .. A new machine, 1 yr warranty.

The machine was Bought at heathrow, prior to catching a plane. So, it wasn't tested in uk.

Some forums mentioned tis model had many power supply issues, and the model was discontinued.

I understand machines an be faulty, but, it seems to me, inexperienced techies looked at the machine,
Broke a few things, stole the RAM, and returned it, knowing end-users cannot open the machine .. At least,
Without studying YouTube videos .. And getting the right tools.

The Apple agent was Core Sa.

The whole episode has wasted more time than I care to think about, I have told Apple uk, to throw the machine in the bin, as
I am not gonna take it on another airplane, just so, more thieves can look,at it, and say, it wasn't them.
 
Does that include the labour charges?

b1scu1t said:
You didn't by any chance test the iMac after buying it in the UK, before it came to SA?
I'd bet my money it worked and it got that screwed up in SA.
Sorry to hear though.
Click to expand...
Why, Apple in the UK managed to damage my Macbook? They sorted it out, but it wasted a lot of my time.
 
Bought an ipad from Incredible Connection Last Year with a smart cover.
The smart cover has scratched the ipad on the back where the magnet clips on.
Incredible sent it to apple who say its cosmetic damage and they will do nothing. WTF Both products are made by you.
 
Mr Feesh said:
Bought an ipad from Incredible Connection Last Year with a smart cover.
The smart cover has scratched the ipad on the back where the magnet clips on.
Incredible sent it to apple who say its cosmetic damage and they will do nothing. WTF Both products are made by you.
Click to expand...
That's pretty standard, and not just for Apple.
 
noxibox said:
Multi-year warranty won't do you any good if Apple thinks the product has been damaged.
Click to expand...

Yep, and apparently they won't fix it if you smoked while using the iMac either. :erm:
 
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