Called the callcenter again just now. I CAN'T HANDLE THIS ANYMORE!!
I applied on the 20th of LAST MONTH. Actually, I tried on the 13th because they had online application forms. Of course that did not work.
Applied on the 20th, sentech said they can't find the fax. Sent it again. Called to make sure they got it. The next day, sentech couldn't find it. Called them again. They said I should send a copy of my ID again. I flipped. Sentech eventually found the fax and made the call center guy to call me and say sorry. ==== End of January ====
Apparently waiting for the ITC. As far I know, it is a rather quick process, but they sit on this for about a week. Hanna is beginning to lose patience very fast.
Call center gives me the finance department. Call finance department. Says it should happen by the "end of the week". Hanna starts foaming icky stuff.
After a weekend, call finance again. Says she will send it through immediately. Call on Tuesday. Says she will send it through immediately. Um, I thought you sent it YESTERDAY? Call again the following day.
Calling sentech has become my favourite past time. Call them again on Wednesday. They need my cancelled check. Fine. Fax it through. ITC check is finally believed to be done after about two and a half weeks. Call the billing department and beg them to take my money. They say they haven't got anything from the credit checking. Lose temper.
Call manager person. Says he will sort it out. (This was last week.)
Monday, (yesterday) call. It should happen any day now.
Tuesday, (today) call. Call center person says someone will call me. Completely lost it and demanded the delivery centre number. He says he will follow it up. Kept on asking for the delivery centre number.
Someone should call me anytime now...
sigh............
I applied on the 20th of LAST MONTH. Actually, I tried on the 13th because they had online application forms. Of course that did not work.
Applied on the 20th, sentech said they can't find the fax. Sent it again. Called to make sure they got it. The next day, sentech couldn't find it. Called them again. They said I should send a copy of my ID again. I flipped. Sentech eventually found the fax and made the call center guy to call me and say sorry. ==== End of January ====
Apparently waiting for the ITC. As far I know, it is a rather quick process, but they sit on this for about a week. Hanna is beginning to lose patience very fast.
Call center gives me the finance department. Call finance department. Says it should happen by the "end of the week". Hanna starts foaming icky stuff.
After a weekend, call finance again. Says she will send it through immediately. Call on Tuesday. Says she will send it through immediately. Um, I thought you sent it YESTERDAY? Call again the following day.
Calling sentech has become my favourite past time. Call them again on Wednesday. They need my cancelled check. Fine. Fax it through. ITC check is finally believed to be done after about two and a half weeks. Call the billing department and beg them to take my money. They say they haven't got anything from the credit checking. Lose temper.
Call manager person. Says he will sort it out. (This was last week.)
Monday, (yesterday) call. It should happen any day now.
Tuesday, (today) call. Call center person says someone will call me. Completely lost it and demanded the delivery centre number. He says he will follow it up. Kept on asking for the delivery centre number.
Someone should call me anytime now...
sigh............