Askign Aramex to compete with SAPO

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I sent an email to an Aramex director last week, asking them to consider a model to compete with SAPO. Why am I so unpatriotic?

Well, I'm not being unpatriotic, I'm rather trying to save the South African economy and consumers money.

Let's start off with the need for some good quality miniature bearings. Much needed last week already and not available locally. These are for specialized repairs where it literally makes the difference between between importing a heavy 2nd-user sub-assembly from the USA at quite a price, even more heftier import costs, versus doing a simple repair locally (refurbishment to like new status) as three magnitudes or order lower costs. Quite a big difference in money out of my and the country's pocket.

These miniature bearings were available on AliExpress. As such I ordered a batch at $3.50 including free shipping via China Airmail. Within three days shipping had taken place. It landed locally not long after that. Welcome to SAPO:

Screenshot_11.jpg

At this stage the parcel had been sitting at Johannesburg International Mail Center for a month.

To get the first movement going, I'd email SAPO's complaints desk. This was after trying to phone SAPO in vain.
Thank you for contacting the South African postal service.

Please be advised that JIMC (international sorting facility) is experiencing huge backlog of international incoming/outgoing items thus the delay, we apologise profusely for the inconvenience thereof.

It sat at customs a long time. While I cannot say it with certainty, bringing in kit from abroad: Even though customs is slow, they're never THAT slow!

A week and a bit ago, I even went as far as to email Mr Barnes of SAPO, explaining the costs they are subjecting me to, not being able to deliver a small simple parcel, cc'ing complaints and customer service. The silence is overwhelming.

So, last week, after using PostNet for other stuff, it hit me:
While PostNet is not the best, we could do much, much worse. Their costs are appropriate for the service.
As such I reached out to Aramex suggesting the consider a service for the likes of AliExpress, eBay etc to South Africa that bypasses SAPO without damaging the cost benefits possible too much.

I believe I have done South Africa favour.

/Edit: Typo in title - should be Asking - duh ... ;)
 
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SAPO have lost two parcels of mine, and third one arrived empty. The local Postmaster is hamstrung since he has to POST the complaint form.

One matter (value R6800) has been outstanding for 19 months. Insurance will not pay until I receive acknowledgement from PO. This is not going to come

Ins co will close case on 31st January unless I can come up with evidence.
 
Are you talking about Aramex Global Shopper, https://www.aramexglobalshopper.com/ ?
For the first time, bought something on ebay UK on Friday 4th August, shipped to my UK address, was in my hands on Thursday 10th Aug
Very happy with the speed. Compared to a few years ago bying from dx and waiting 3 months via EMS
 
Are you talking about Aramex Global Shopper, https://www.aramexglobalshopper.com/ ?
No. I was hoping for a bolt-on onto the local network like Postnet. But I kept my request generic as Aramex are the experienced logistics experts, not me :)

That said - thanks for the link. Will check it out.

/Edit: May just as well use https://www.aramexglobalshopper.com considering most of my stuff I get weighs next to nothing. Just burns me it could have been near to free if we had a working SAPO. However if we could have diverted it when it comes into the country, we could have latched onto the PostNet R99.00 deal. Still, a R100 more is no biggie. Just pathetic that SAPO has failed so drastically. Had issues in the past, but this tops it.
 
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bought something on ebay UK on Friday 4th August, shipped to my UK address, was in my hands on Thursday 10th Aug

Beginning of the year I bought high speed fans for SAN switches on AliExpress. Since it was urgent, took up a FedEx special deal. Arrived via UPS. Ordered the Thursday morning, arrived the Monday about noon. Four days! Was sitting in a meeting when a guy with a brown van rocked up ... :wtf:
 
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