Sign up with GoogleSo I have been having consistent issues with my line over the past few months and I upgraded to a 2mb uncapped line and account with mweb just last month. Since the upgrade, however, my line has deteriorated substantially.
Mweb says that they have logged a fault with Telkom and that Telkom has admitted to their being an issue, but I haven't heard back from them in over two weeks.
I was told by some very helpful senior members of this forum what information I needed to provide before I could be assisted, so here is everything I think is needed.
I have been running frequent trace routes to www.mweb.co.za, and have been getting packet loss of between 7-20% (over 30 traces). I just ran another one to www.telkom.co.za and this is what it gave me:
Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 12 ms 15 ms 15 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 * 10 ms 9 ms 197-84-96-162.cpt.mweb.co.za [197.84.96.162]
4 12 ms 12 ms 11 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 17 ms 14 ms 12 ms 197-84-5-226.cpt.mweb.co.za [197.84.5.226]
6 16 ms 22 ms 24 ms 197-84-7-5.cpt.mweb.co.za [197.84.7.5]
7 18 ms 20 ms 20 ms cpt.telkom-ipnet.co.za [197.84.4.21]
8 10 ms 10 ms 10 ms 196.43.25.205
9 37 ms 34 ms 36 ms 196.43.51.78
10 * * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination net unreachable.
Trace complete.
It seems that my ping is fine, but packet loss is a major issue. I have also attached an image of another trace route, which gives a summary of the packet loss as well.
I logged into my router and retrieved the following regarding my line attenuation and SNR details, they were as follows:
SNR margin (upstream): 14dB
SNR margin (downstream): 27.5dB
Line attenuation (upstream): 13.5dB
Line attenuation (downstream): 28dB
I am currently unable to run a speedtest, as the saix website is only able to give me my ping and then it just never performs the speedtest. I usually have this issue during evenings or late in the afternoon. Earlier today I was able to run one which yielded a speed of 1.5mbps, which I know isn't too bad for a 2mbps line. However this performance is very rare and as soon as it gets later in the day the line just dies completely to the extent where I can't even perform a speedtest. My lowest recorded speed so far was 0.02mbps.
I'm not sure if these figures will provide any additional insight regarding the issue, but hopefully they do. Please let me know if there is any other information I need to get. The router I am using is a Billion W40.
Once again, the help is very much appreciated.
Here is the tracert attachment:
Mweb says that they have logged a fault with Telkom and that Telkom has admitted to their being an issue, but I haven't heard back from them in over two weeks.
I was told by some very helpful senior members of this forum what information I needed to provide before I could be assisted, so here is everything I think is needed.
I have been running frequent trace routes to www.mweb.co.za, and have been getting packet loss of between 7-20% (over 30 traces). I just ran another one to www.telkom.co.za and this is what it gave me:
Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 12 ms 15 ms 15 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 * 10 ms 9 ms 197-84-96-162.cpt.mweb.co.za [197.84.96.162]
4 12 ms 12 ms 11 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 17 ms 14 ms 12 ms 197-84-5-226.cpt.mweb.co.za [197.84.5.226]
6 16 ms 22 ms 24 ms 197-84-7-5.cpt.mweb.co.za [197.84.7.5]
7 18 ms 20 ms 20 ms cpt.telkom-ipnet.co.za [197.84.4.21]
8 10 ms 10 ms 10 ms 196.43.25.205
9 37 ms 34 ms 36 ms 196.43.51.78
10 * * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination net unreachable.
Trace complete.
It seems that my ping is fine, but packet loss is a major issue. I have also attached an image of another trace route, which gives a summary of the packet loss as well.
I logged into my router and retrieved the following regarding my line attenuation and SNR details, they were as follows:
SNR margin (upstream): 14dB
SNR margin (downstream): 27.5dB
Line attenuation (upstream): 13.5dB
Line attenuation (downstream): 28dB
I am currently unable to run a speedtest, as the saix website is only able to give me my ping and then it just never performs the speedtest. I usually have this issue during evenings or late in the afternoon. Earlier today I was able to run one which yielded a speed of 1.5mbps, which I know isn't too bad for a 2mbps line. However this performance is very rare and as soon as it gets later in the day the line just dies completely to the extent where I can't even perform a speedtest. My lowest recorded speed so far was 0.02mbps.
I'm not sure if these figures will provide any additional insight regarding the issue, but hopefully they do. Please let me know if there is any other information I need to get. The router I am using is a Billion W40.
Once again, the help is very much appreciated.
Here is the tracert attachment: