Assistance with Vumatel Object Number

U

Ushdogg

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Hi all,

I have installed fiber in one of my tenants properties 2 days ago with Vumatel providing the fiber and Afrihost being the ISP. He is having an issue with retrieving the object number as when he goes to shop.vumatel.co.za from his mobile phone while connected it does not display the object number. The problem is he is Japanese and is struggling to communicate with the call center and we are both in different cities. Can anyone assist as to how he can retrieve the object number? I tried calling the Vumatel call center but they are EXTREMELY unhelpful and don't actually care.

Thank you!
 
If he goes to shop.vumatel.co.za he will see 'Login | Register' at the top right. Register an account and then log in. The object number will be there somewhere. It will clearly say 'Object Number' in big, bold pink letters if I remember correctly. Otherwise just call Vumatel yourself and give them the address and they will give it to you.
 
Ushdogg said:
Hi all,

I have installed fiber in one of my tenants properties 2 days ago with Vumatel providing the fiber and Afrihost being the ISP. He is having an issue with retrieving the object number as when he goes to shop.vumatel.co.za from his mobile phone while connected it does not display the object number. The problem is he is Japanese and is struggling to communicate with the call center and we are both in different cities. Can anyone assist as to how he can retrieve the object number? I tried calling the Vumatel call center but they are EXTREMELY unhelpful and don't actually care.

Thank you!
Click to expand...
shop.vuma (pc) has to be connected to CPE box to see object number.
 
Just to clear up confusion. You don't need t directly plug into CPE box. Can also just plug into router that is plugged into CPE box.
 
8BitLife said:
Just to clear up confusion. You don't need t directly plug into CPE box. Can also just plug into router that is plugged into CPE box.
Click to expand...
yes, as long as the shop window is connected to the fibre either direct or through your lan it will then display object number after you log in.
 
DreamKing said:
How about if I can't find the object number? The system didn't redirect back to the login screen as you said.
Click to expand...
try connecting pc straight to the cpe on lan 1.

edit: this is for vuma trenched, maybe aerial is different? how did you sign up without object no.?

edit2: make sure router is set to dynamic.
 
wingnut771 said:
try connecting pc straight to the cpe on lan 1.

edit: this is for vuma trenched, maybe aerial is different? how did you sign up without object no.?

edit2: make sure router is set to dynamic.
Click to expand...

I really didn't sign up without object number

I connect to lan1 before and different combinations, no success.

I remember it showed very easily when I didn't connect to R*****net before, now after they disconnected then it didn't show

any alternative to get the number?
 
DreamKing said:
I really didn't sign up without object number

I connect to lan1 before and different combinations, no success.

I remember it showed very easily when I didn't connect to R*****net before, now after they disconnected then it didn't show

any alternative to get the number?
Click to expand...
i've heard reports that new vuma portal is very buggy and has to be done manually in such cases. maybe phone vuma and ask them.
 
wingnut771 said:
i've heard reports that new vuma portal is very buggy and has to be done manually in such cases. maybe phone vuma and ask them.
Click to expand...

I did phone to vumatel and sorted with afrihost, I am still waiting for the reply. vumatel said they are not going to give the object number by phone in the future. so you need to speak with your isp and asked them to contact the SDM (service delivery manager) if you can't get one.

hope that will help any person who can't find the object number. :)
 
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