Asus AX11000 Router Issue.. Help Please!

LazyLion

LazyLion

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Hey Guys, I upgraded to this router from Wootware.

I previously had the Asus AC1900 with no problems... it was rock solid! I have OpenServe Fibre 200Mpbs connection and Cool Ideas is my ISP.

So now I upgraded to the Asus Rog Rapture AX11000 router... for the Wifi 6 capabilites.... and have had endless problems with disconnects.
The router did a firmware update as soon as I installed it. It is now on firmware version 3.0.0.4.386_46065
This is the latest version.
My system logs tell me that the constant disconnects are because "reason: Disassociated because sending station is leaving (or has left)"
Which is apparently a known Asus bug.
When I Google this, I find out that apparently many people struggle with this Asus bug, and Asus has not fixed it yet.
WTF? How can ASUS have this bug in the wild and sell hardware that suffers from this unresolved bug?

So what do I do now?
Return the product as faulty to Wootware?
 
LazyLion said:
Hey Guys, I upgraded to this router from Wootware.

I previously had the Asus AC1900 with no problems... it was rock solid! I have OpenServe Fibre 200Mpbs connection and Cool Ideas is my ISP.

So now I upgraded to the Asus Rog Rapture AX11000 router... for the Wifi 6 capabilites.... and have had endless problems with disconnects.
The router did a firmware update as soon as I installed it. It is now on firmware version 3.0.0.4.386_46065
This is the latest version.
My system logs tell me that the constant disconnects are because "reason: Disassociated because sending station is leaving (or has left)"
Which is apparently a known Asus bug.
When I Google this, I find out that apparently many people struggle with this Asus bug, and Asus has not fixed it yet.
WTF? How can ASUS have this bug in the wild and sell hardware that suffers from this unresolved bug?

So what do I do now?
Return the product as faulty to Wootware?
Click to expand...
Is it an Apple device that is disconnecting? If so, check that the MAC settings arnt set to private under wifi.
 
No experience with these routers but have you tried disabling the WIFI 6 functionality to test? And what is the b/g protection?
 
I've just plugged my old router back in for now, will wait for another firmware update. :mad:

So much for buying on the cusp of Technology...
 
I have a RT-AX92U and I see Protected Management Frames on "Capable"
This from Google:-
What do management frames do?
Management frames perform supervisory functions; they are used to join and leave wireless networks and move associations from access point to access point.
 
If it's covered under warranty, take it back to the same store and get a new one.

Sounds like a software defect.

Once you fix it, another issue may start.
 
LazyLion said:
No, just wanted to test the wifi 6 capabilites.
And to see if it would extend our wifi boundaries out further.
Click to expand...

The mistake people make is always trying to get everything from a singular device.

You’ll never improve coverage buying bigger and badder single devices. You improve coverage by adding more devices and thereby widening the signal umbrella.

All the signal power in the world with the biggest antenna on the planet doesn’t mean anything if the client device is still the same old small antenna and can’t send any of it back.

It being two ASUS devices they can likely mesh together. Rather do that if you want to improve coverage.
 
SauRoNZA said:
The mistake people make is always trying to get everything from a singular device.

You’ll never improve coverage buying bigger and badder single devices. You improve coverage by adding more devices and thereby widening the signal umbrella.

All the signal power in the world with the biggest antenna on the planet doesn’t mean anything if the client device is still the same old small antenna and can’t send any of it back.

It being two ASUS devices they can likely mesh together. Rather do that if you want to improve coverage.
Click to expand...
This thing has eight antenna, it has wifi 6 capabilities, it definitely boosted our coverage.
It's a beast. Just look at the thing.
But anyway, I'm sending it back now. Wootware is giving me a credit for it.
So it doesn't matter now anyway. Asus should not be selling products with known bugs and unpatched glitches.
Edit: The coverage in the rest of the house is fine, that is covered by Ubiquiti "in the cieling" devices and google mesh.
 
LazyLion said:
This thing has eight antenna, it has wifi 6 capabilities, it definitely boosted our coverage.
It's a beast. Just look at the thing.
But anyway, I'm sending it back now. Wootware is giving me a credit for it.
So it doesn't matter now anyway. Asus should not be selling products with known bugs and unpatched glitches.
Edit: The coverage in the rest of the house is fine, that is covered by Ubiquiti "in the cieling" devices and google mesh.
Click to expand...

More antennae means more bandwidth not really more coverage.

Your client device is ultimately still the common denominator and it wasn’t distance to the AP not big signals.
 
Wootware returned the unit to Asus and Asus confirmed that the unit was faulty.
So wootware has given me full credit for the unit.
Bit disappointing to know that there are faulty units out there in the wild, but just glad they refunded it.
 
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