At my wits end with Afrihost

[Yovanna]

Please can someone recommend another fibre service provider.? I have been paying for 100 mbps speed pure fibre uncapped with Afrihost since 2018, and all I get is a 5 meg speed. I have spent more on airtime, hanging on for customer care than its worth my while. I have emailled them endless screenshots of my 3,4, and 5mbps speed as opposed to the 100 mbps speed I am paying for. They blame TT Connect who have failed to set my router to 100mbps. This has been like this since September 2019. Afrihost deducted a double installment in August and another double installment in September. They claim the system was down last week and they couldn't upgrade the router.
I am receiving endless apologies from the call centre assistants who are trying their best to assist, however Im just getting ripped off here. Im tired, and need to cancel but how will I get a refund out of this company? And where else can I go. My partner has the same package, and his fibre works just fine, unlike me, I get up in the morning and dread having to once again hang on for 45 minutes to get the same excuses! Has anyone ever had such a problem? I have really had enough!

 

[saor]

@AfriGuy
@AfriFella

 

[RedViking]

I had to deal with Afrihost support not to long ago. I would rather go on a trip to Italy than go through their support again.

 

[AfriGuy]

Please can someone recommend another fibre service provider.? I have been paying for 100 mbps speed pure fibre uncapped with Afrihost since 2018, and all I get is a 5 meg speed. I have spent more on airtime, hanging on for customer care than its worth my while. I have emailled them endless screenshots of my 3,4, and 5mbps speed as opposed to the 100 mbps speed I am paying for. They blame TT Connect who have failed to set my router to 100mbps. This has been like this since September 2019. Afrihost deducted a double installment in August and another double installment in September. They claim the system was down last week and they couldn't upgrade the router.
I am receiving endless apologies from the call centre assistants who are trying their best to assist, however Im just getting ripped off here. Im tired, and need to cancel but how will I get a refund out of this company? And where else can I go. My partner has the same package, and his fibre works just fine, unlike me, I get up in the morning and dread having to once again hang on for 45 minutes to get the same excuses! Has anyone ever had such a problem? I have really had enough!

Hi Yovana, this is really inexcusable. And I am so sorry that we've frustrated you like this. Please could you DM me with your ClientZone email so we can get this sorted out.

 

[AfriGuy]

Why do Afrihost and Axxess have these issues? I quit Axxess MTN LTE for supersonic and my network issues have disappeared. Sorry to say, but your networks are just crap.

I am not 100% sure why the experience is like that. But what can I offer is my support if you send a DM.