MidnightWizard
Executive Member
I have mailed support as well as billing numerous times
I have phoned your company
I have been promised call backs and mail replies
BUT
My problem is STILL unresolved.
I am on a capped ADSL package and have been a fully paid up customer of yours for a number of years.
Way back in about April 2016 I asked for a complete statement for 2015 ( as I often pay in more that the required ammount )
I had an over R700.00 credit
After receiving this notification I mailed both support as well as billing
I asked for my package to be downgraded to a less expensive CAPPED one. ( I had been accessing the account using a 4Mb line but got Telkom to downgrade that to a 2Mb line )
I appreciate that this can all be done using the user control panel and monthly invoices are sent.
However
I never use these -- SUPPORT & BILLING are there for a purpose
I never received ANY reply to these mails
SO
I phoned on the provided number and explained to one of the [senior] staff
I explained the situation and asked that my account be credited and backdated to the time I had made the original request for a downgrade to a less expensive package.
I was promised that it would be resolved and I would be mailed back to confirm this.
Weeelll time went by and NO contact from WA
SO
I paid in the full OLD ammount to keep in good standing
This month I notice I am STILL being billed according to the old original package that I asked to be downgraded from sometime in about APRIL
OBVIOUSLY NOTHING HAS BEEN DONE
This sort of service IS WORSE THAN TELKOM
I have phoned your company
I have been promised call backs and mail replies
BUT
My problem is STILL unresolved.
I am on a capped ADSL package and have been a fully paid up customer of yours for a number of years.
Way back in about April 2016 I asked for a complete statement for 2015 ( as I often pay in more that the required ammount )
I had an over R700.00 credit
After receiving this notification I mailed both support as well as billing
I asked for my package to be downgraded to a less expensive CAPPED one. ( I had been accessing the account using a 4Mb line but got Telkom to downgrade that to a 2Mb line )
I appreciate that this can all be done using the user control panel and monthly invoices are sent.
However
I never use these -- SUPPORT & BILLING are there for a purpose
I never received ANY reply to these mails
SO
I phoned on the provided number and explained to one of the [senior] staff
I explained the situation and asked that my account be credited and backdated to the time I had made the original request for a downgrade to a less expensive package.
I was promised that it would be resolved and I would be mailed back to confirm this.
Weeelll time went by and NO contact from WA
SO
I paid in the full OLD ammount to keep in good standing
This month I notice I am STILL being billed according to the old original package that I asked to be downgraded from sometime in about APRIL
OBVIOUSLY NOTHING HAS BEEN DONE
This sort of service IS WORSE THAN TELKOM
So sorry that our team has not resolved this but if you can PM me your account details, I will take this up for you.